State: Georgia City: Atlanta Clear all filters (29 of 3026 reviews match)
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1.0
Details
nI had a contract for several years and the first time I called to use them after 2 weeks of waiting for a contractor to repair a toilet they called and said they couldn't help me. They said I needed to find a plumber in my area to fix it then they would reimburse me...
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Review
#1538161 Review #1538161 is a subjective opinion of poster.
Product
American Home Shield Warranty
Cons
  • Didnt honor contract
  • Lied about their service
Reason of review
Poor customer service
Loss
$1390
Preferred solution
Full refund
Tags
  • Ahs Review
2.0
Details
I been with AHS since i purchased my home 7 yrs ago ,Recently I tried to take advantage of a promo of $ 75 for a pre season maintenance service which was not complete because of the time of weather told by the technician ,he arrived was in my attic every bit of 10...
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2 comments
Anonymous
#1615872

There is no need for “maintenance” on a system. It is a scam.

They don’t do anything but look at it. They look at this and look at that. All you should do is pay a real contractor not a home warranty company to clean the coils at most once a year, only if actually dirty.

Dont sign up for ANY maintenance plan, even through an outside company that doesn’t work for AHs. They are going to either break something or try to sell you something.

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Review
#1428027 Review #1428027 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Reason of review
Poor customer service
I was referred to AHS by my son who has had great customer service with them. My problem began with my first service call, the technician came out to repair my oven, I could not understand him, he was hearing impaired and from another country. The appliance that he...
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1 comment
Anonymous
#1615882

AHS doesn’t pay the contractor above the service fee amount that you paid. You can’t get anything fixed for that, so the techs have no choice but to become creative in order to slow down and avoid repairs.

Denials are the most effective way (rodent damage or any kind of damage is a common excuse). Cancel the home warranty scam and get a real repair company or just buy new appliances. Save the $500-1000 per year you’ll waste at AHS and put it towards your own house. AHS isn’t going to help you in any kind of timely manner, if at all.

How can they make all your repairs for that small amount of money. You will suffer the consequences of poor service and shoddy repairs even if you get a repair

Review
#1428001 Review #1428001 is a subjective opinion of poster.
Service
Dishwasher Repair
Reason of review
Bad quality

American Home Shield review in Atlanta, Georgia: Poor customer service

1.5
Details
If you have to call them on a claim be prepared to be on hold for 3 to 4 hours, sometimes your call is just dropped after waiting hours to speak to someone. The same is true for the tech they send out, once he finds the issue with your item to be repaired he has to report it to home shield and has to go through the same wait time as you. Bottom line is that it takes a week or two to get your problem solved. Home shield wants to repair your item not replace it. If the first tech can't fix it then they want to send another company out to see if your item can be repaired. This company is a nightmare to work with
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Review
#886400 Review #886400 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Reason of review
Poor customer service
Loss
$1500
Tags
  • Substandard Customer Service
1.6
Details
AHS had Total Air Care go to my house-their tech told my tenant that there was no leak in the AC unit and he could put Freon in and with the 75.00 AHS charge it would be 240.00-My tenant paid him and a week later no AC again -I called Total Air care and they said they...
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Review
#862310 Review #862310 is a subjective opinion of poster.
Service
Air Conditioner Repair
Cons
  • Zero follow-up
Reason of review
Poor customer service
Loss
$450
Preferred solution
my AC fixed and my renewal cancelled
Tags
  • American Home Shield Review

Ahs Dishwasher Repair Review

1.5
Details
I had a dishwasher break in November it could not be repaired so i took cash in lieu of its now March no cash and no dishwasher. SMH
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Review
#815855 Review #815855 is a subjective opinion of poster.
Reason of review
Bad quality
American Home Shield - Ahs Air Conditioning Repair Review from Atlanta, Georgia
On August 12, 2015, I called American Home Shield concerning an air condition issue. I had just come home from a surgical procedure and requested an upgrade due to my medical condition. For the third time this summer the air conditioner was not working. On August 13...
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1 comment
Anonymous
#1065132

This is how AHS does business all of the time, except for some small thing. I could tell you of several incidents, even having to pay when work was done on the furnace that should have cost a few dollars and I had to pay a few hundred, up front.

In the interest of my health, I decided they were not worth it. If the company that came out was ARS they work deceptively well with AHS.

Review
#686047 Review #686047 is a subjective opinion of poster.
Reason of review
Poor customer service

American Home Shield - Ahs Request Service Review from Atlanta, Georgia

Called in a issue nearly a month ago, AHS sent an unqualified tech to fix my microwave and dishwasher. Tech proceeded to rip out my microwave with brute force until we had to tell him to leave. Called AHS back and recieved the worst customer service I have ever witnessed, not only would they not help resolve the issue the untrained representative on the phone insulted me and then hung up on me. I have called back several times since with the same outcome. Worst company I have ever dealt with and nothing but a waste of money and time. I have contacted the better business bureau. Stay away from AHS.
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Review
#680719 Review #680719 is a subjective opinion of poster.
Reason of review
Bad quality
I am investigating whether AHS has continued to charge for their "preventative maintenance" plans even though no services are offered. AHS apparently ended their preventative maintenance program in spring 2014, but I am aware of at least one instance where they...
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Review
#643348 Review #643348 is a subjective opinion of poster.
Reason of review
Problems with payment

Contact American Home Shield Customer Service

Website:
Mailing Address:
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States
Phone:
(800) 776-4663
All American Home Shield Contacts

American Home Shield Products and Services Reviews

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Latest Question

American Home Shield Questions
Last year I had a problem with my furnace and contacted AHS for repairs. The contractor came out and said that he'd have to order the part. Unfortunately I wound up without heat during the record low temperatures in Atlanta last year. It was miserable. Despite using...
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Review
#570318 Review #570318 is a subjective opinion of poster.
Reason of review
Damaged or defective