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Hello-

We submitted a claim on 6/2/2021. The property address is 1226 Westridge Washington, MO 63090.It is 6/17/2021.

The issue has not been resolved. My husband had to take off work 2 days to try and resolve. The plumbing company PK Plumbing tried to fix the issue but does not have the correct tool and machinery to repair. We were told a different plumbing company would be assigned.

The tenants in the home are unable to use the water due to the clogged pipe. There is *** in the ceiling where a pipe broke and there was raw sewage coming up from the floor. There are children in the home.

I've called at least 15 times, my husband has also called and we've both spent over 10 hours on the phone with no resolution. We will be contacting our attorney if this is not resolved.

Product or Service Mentioned: American Home Shield Warranty.

Monetary Loss: $200.

Preferred solution: Full refund.

American Home Shield Cons: Poor customer service lied to, No follow through with promises, False promises, Staff does not deliver as promised, Poor business practice.

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