Update by user May 02, 2019
We're in subrogation with insurance companies. AHS removed themselves and doesn't care regardless.
Original review posted by user May 01, 2019
AHS send a poorly trained contractor out to fix my washing machine He botched the job which resulted in three rooms in my home flooding. I called AHS only to be told "We're not responsible for water damage, sir." They even charged me the $75 fee for the visit.
Contractor not accepting responsibility. AHS not accepting responsibility.
The result? I'm out nearly $4,000 to cover my home insurance deductible and AHS could care less. Read your agreement...they clearly state they are not liable for anything. They hire lackluster contractors who *** repair jobs and then tell you "too bad."
Scam. Horrible company. Don't know how their employees sleep at night.
I do not recommend.
Product or Service Mentioned: American Home Shield Warranty.
Reason of review: Bad quality.
Monetary Loss: $10.
Preferred solution: My home insurance deductible covered.
American Home Shield Pros: You can do most things via the online portal.
American Home Shield Cons: House getting flooded due to their incompetent contractors.
Location: Round Rock, Texas