Kingman, Arizona
Not resolved

We have been customers for 5 years and are still waiting to resolve an AC repair issue...we requested services in June and their providers never called or answered our multiple calls. This company deducted the copayment from our account - when we called to report issues, we got the run around so we asked to for the co-payment to be reimbursed on 6/7/2019 to date no reimbursement.

We called today and we got nothing but excuses and lies " the contractor is waiting for your call " - this is bogus - This is the service we get after 5 years. We also got this story the reimbursement is at the accounting department and they are very busy reimburse us.

Moreover, we recommended this company to friends and relatives years ago - now my brother has been without AC for over 2 wks - he is getting the run around and he is a cancer patient. No customer service - they just don't care.

Product or Service Mentioned: American Home Shield Warranty.

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