Houston, Texas
Not resolved

I had a simple problem: needed a new 80 gallon water heater. American home shield insured this item; i called for service.

THey arrived, installed the heater, charged for all unnecessary repairs, left the jobsite and never returned. Multiple calls to the company produced no result. Hot water was not in the cards. Awful customer relations, *** comments directed at the homeowner who wanted hot water.

After Hiring a PRIVATE company to look into the problem; the hot water electrical connection had NEVER been made. Was not installed; did not work.

Would not recommend this service for anyone. Poor Karma

Reason of review: amateur service delivery.

Preferred solution: Let the company propose a solution.

American Home Shield Cons: No management available to resolve issues.

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