I called AHS over a week ago now re: my Air Conditioning Unit. (Central Air).
Assigned a vendor, never got a call. Called back Vendor and AHS to see if I could obtain an outside of network vendor. On three different occasions after being explained your policy and asking to speak to a management person for better wisdom. I was told that I'd be contacted by management and yet I'm still waiting.
I believe I need to start a campaign where we, the customers of AHS began to pay our monthly/yearly cost the same way your company delegates and guarantees attention to service. I am not happy. One week later and I don't even have a vendor call setting up an appointment. Additionally, your phone techs, are horrible in rendering empathic service.
I need help with getting some assistance that is meaningful.
I'm about to go to local media about the level of poor service both from AHS and Vendors. PLEASE HELP US!!!
User's recommendation: None currently.
Location: Philadelphia, Pennsylvania