American Home Shield - Extremmely nasty service from the people who answers the phone to the contractors. Manager is of not help. Nasty Nasty Nasty!!!!!!
I am almost speechless and shocked that American Home Shields can still be in business. The entire company does not care about their customers.
There is no total customer satisfaction in this company. Once they got your money, you won't hear from the contractor nor the AHS people care! I have been calling the contractor they have assigned me to for 48 hours still counting, left tons of voice mail, etc. No one calls back.
When you finally got hold of someone, they were very quick to hang up on you. You don't feel like you can even voice your opinion. Afterwards, I requested them to switch to another company, I was allowed. I was told that I have to pay another $125 service fee.
This makes no sense, we have to pay for a job that was never completed. Pure nonsense! Another time, my kitchen faucet broke, I waited for 10 days till someone came to install a new one. They replaced my $400 faucet with something that might only cost for $50.
AHS won't refund my money back, let alone replace the cheap faucet.
Do not sign up with this company! Never!!!!!!
Reason of review: Order processing issue.
Location: New York, New York