Starting after an air conditioner failure last year, I have been trying to get it repaired.
I am very displeased with this company. I reported the same problem with air conditioner for almost a year. They assigned to a company who advises in phone calls they do not work for AHS anymore. I view this continued assignment to a dummy company as the start of delaying and cost avoidance, which are the two primary goals of this operation.
After hours on hold to try and get acknowledgement of the service I pay for monthly, they assign to a company with skilled techs who are required to check in with them at every step of the process. Then, halfway through fixing the unit (record high temps here) AHS cancels that companies work orders, and refers me back to the company who says they won't work with AHS any longer. Then after hours on hold trying to fix that, they refer to a company who walks in and says those units are no good, you have to replace it with mini-splits, at a cost of $20,000 -- and he is pushing for a commitment. Finally, I got approval -- again after hours on hold -- to have the first company back, ad they are only covering about 1/3 of the cost, based on a very fishy reading clause in the contract .
I'll be filing complaints with BBB and our state Attorney General's office for consumer affairs, and considering a small claims action to recover the cost they refused to pay.
Avoid these guys. Their market is real estate agents, who use this to sell clients as protection for their new home. It isn't worth the paper it is written on.
Do not allow a contract with them on the purchase of your new home -- find another company.
Product or Service Mentioned: Air Conditioner Repair.
Reason of review: Poor customer service.
Monetary Loss: $1988.
Preferred solution: Full refund.
American Home Shield Cons: Hours on hold, Canceling service requests without advising me, Deceptive practices.