We have AMERICAN HOME SHIELD WARRANTY program. Our Air Conditioner compressor had a leak and had no freon left-needed a new one.
We went 5 days, in 100+degree temps (Arizona) waiting for an authorization for part, then ordering and receiving it and THEN for Blue Ox Air Conditioning Co. to SCHEDULE a time for repair. THEN we found out that there is a $105.00 EXTRA Air Company fee for compressor disposal, that AHS said was a LEGITIMATE FEE they could charge! We checked with Arizona Dept.
of Environmental Quality and were told by Mr. Brown in Solid Waste, that since the part was void of freon, it could be disposed of by US at a recycling center that actually would pay us about $10.00 for it and that it was NOT AN EPA ISSUE, WITH NO FREON INVOLVED! The initial repair person did confirm there was no freon in the system! Also, 2 other random air companies were called and we were told THEY DO NOT CHARGE THEIR CUSTOMERS FOR DISPOSAL!
First, shame on AHS AND Blue Ox for charging an EXCESSIVE disposal fee for a piece of scrap metal that WE could have disposed of and Second, think twice about your choice of home warranty company when this kind of practice is ACCEPTABLE TO THEM and except for the efficient technician, DO NOT USE BLUE OX AIR CONDITIONING! Just because it's LEGAL, DOESNT MAKE IT MORAL OR GOOD BUSINESS PRACTICE!
Product or Service Mentioned: American Home Shield Warranty.