My experience with AHS is that you may not get repaired for 3 weeks of more. They won't allow the tech to buy the part locally they order it and have it shipped.
My water heater has been out for 5 weeks. The plumber wanted to add extras to the work so they make money. The company doesn't pay enough so they have to up charge. I took money instead of them replacing the heater.
I was told on 8/20 they would may me the check. On 9/5 I called because the check wasn't here. I was on hold 1 hour, 1:15 minutes, 1 :30 and 1 hour. Each time after they answered I was cut off.
The 5th time I finally talked and they said I had to pay out of my pocket and get reimbursed. I took money instead once before and they paid first. She said this was the new rule, but my contract says nothing about this.
AHS has the worst service I can remember having with a company. I recommend Fidelity Home Warranty.
Product or Service Mentioned: American Home Shield Water Heater Warranty.
Reason of review: Poor customer service.
Monetary Loss: $670.
Preferred solution: Payment so I can purchase my water heater that has been out for 5 weeks.