Not resolved
1.4
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
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Contractor, Eurolit was overcharging for parts that come with water heater already attached from factory. He flatly Refused to give me a cash receipt for $75.00 Service fee and to write an estimate for the job.

Told me it was done when he finished job. He Could not do it when requested even though it was leaking and flooding and had to cut water off; yet American Home Shield refused to Cancel work order. City Building Permit had not been paid for nor Issued nor even printed by city building department; and plumber could not get hot water heater until probably on 04/12/2017 afternoon. NOT THE BEST EXPERIENCE AT ALL.

Contract terms ARE contradictory Section 4, says: “Covered: all components and parts, except for Holding or expansion tanks”. And Exclusionary clauses are way too broad and not defined well enough for actual everyday interpretation. WHY refuse request for cash payment in Lieu of Replacement when requested on a timely bases and for valid reasons? How about when emergencies arise.

I requested payment to enable me to do job today on 04/11/17; was refused with very poor Customer service; I was on Hold for such a long time I quit waiting. I am filing formal complaint with ADR.ORG and with the BBB.

Product or Service Mentioned: Water Heater Replacement.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $1000.

Preferred solution: Full refund.

American Home Shield Pros: Promises, Promises alleged benefits.

American Home Shield Cons: Water heater they offer 410 cannot buy one for that, Does not keep to word.

  • broken appliance repair
  • Home Warranty
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