We had an electrical problem and they sent out a tech. He maybe spent 10 minutes and was very nice, but he told me are panel was fried and that he would try and get AHS to cover it knowing full well they wouldn’t.
It is over a $3000 dollar repair that was denied due to their loopholes. I brought in a referred electrician that took 2 minutes to tell me it was not my panel, but a loose connection and 2 worn out breakers. 2 hours and $130 later, the problem was resolved. I informed AHS and they said if I felt the diagnosis was incorrect then I could have requested a second technician for second opinion.
WTF??? Why would I question something I know nothing about??? Isn’t it their job to send out qualified technicians?? Lesson learned, save my money and hire my own techs.
In the end it would cost me a lot less.
$60 x 12 months plus $75 service fees + and diffference in upgrade of repair or appliances because they're Outdated. I’d come out ahead.
Product or Service Mentioned: American Home Shield Systems Protection Plan.
Reason of review: Not as described/ advertised.