My sister in law has had AHS for many years and very happy with them. So I called them to start a policy with them.
When I set up my policy on 12 monthly payments, I was told I could make the payment before the due date and I would be able to remove the auto pay. I called tonight to make the payment and told I couldn't because it is due the 7th on auto pay and the contract is not set up yet. I talked to Alicia and she told me she talked to her supervisor, Brian and he also said after the 1st payment I could remove auto pay. I talked to 3 different reps tonight, each telling me something different and each time requested a supervisor to call.
It took the 3 calls and 3 hours for one to call me. He told me I had to be on auto pay unless I made the full payment. I will be making a 4th call tomorrow to the sales department. 1st Tamika said I had to wait 24-48 hours for a supervisor to call, then Gabriella said one would call by 9pm, then Alicia basically said her supervisor would not call because he told her what to tell me.
5 minutes later one called.
This company is very frustrating to deal with. My daughter just bought a house and I suggested she sign up with AHS, needless to say, she has changed her mind after reading other reviews.