Called to report a problem with refrigerator.It took over 20 minutes on hold before call was answered.
They sent a repair man out. Everytime we closed our fridge door the freezer door popped open. He puuled fridge out said we needed to clean the back out. Pushed it back in.
Opened both doors and closed them. Then stated this happens all the time. I have been doing this for 30+ years. You just need a child latch to keep it closed.
We asked about the seal, the fan, etc. said no just get a latch. We disagreed, and he said there is nothing he can do. We called another person out and paid for it ourselves.
He adjusted a spring on bottom and it has been fine for 2 weeks. I called AHS and told them the outcome and they stated there was nothing they could do. Keep your money or purchase a different warranty.
HORRIBLE COMPANY TO DO BUSINESS WITH!Every time you call make sure you have at least 20 mins or longer to wait on hold
Review about: American Home Shield Homeowners Policy Claim.
Reason of review: Warranty issue.
Monetary Loss: $350.