Original review updated by user Jun 11, 2021
Dec. 5, 2020: oven malfunctioned in our gas range
technician visits: needs new part
Feb. 2021: we check in. Part hasn't come in yet
April 2021: technician visits, with part. It's the wrong part
May 2021: we give up and buy a new range.
June 2021: we check in with AHS.
Part still on order with no estimated time of arrival.
I told the rep that we bought a new range because we didn't want to wait any longer and I ask whether they will just give us some $ towards the new range instead of trying to repair the old one. Their answer" "no we can't do that because it wasn't pre-approved."
AHS is a huge scam. They pretend to be selling you a service. They collect your money, and walk away.
They never look back. Each time we have wanted an update, we had to call them.
The customer service person I spoke with - Shova - couldn't care less.
She just wanted me to go away. They are so true to themselves.
User's recommendation: Save the money and put it in the bank instead. When your appliance breaks or needs a repair, you will come out ahead vs. working with AHS.
Product or Service Mentioned: American Home Shield Oven Warranty.
Monetary Loss: $1200.
Preferred solution: Let the company propose a solution.
American Home Shield Pros: Customer service is non existent.
American Home Shield Cons: No management available to resolve issues.