New Reviewer

Original review updated by user Jun 11, 2021

Dec. 5, 2020: oven malfunctioned in our gas range

Called AHS.

technician visits: needs new part

Feb. 2021: we check in. Part hasn't come in yet

April 2021: technician visits, with part. It's the wrong part

May 2021: we give up and buy a new range.

June 2021: we check in with AHS.

Part still on order with no estimated time of arrival.

I told the rep that we bought a new range because we didn't want to wait any longer and I ask whether they will just give us some $ towards the new range instead of trying to repair the old one. Their answer" "no we can't do that because it wasn't pre-approved."


AHS is a huge scam. They pretend to be selling you a service. They collect your money, and walk away.

They never look back. Each time we have wanted an update, we had to call them.

The customer service person I spoke with - Shova - couldn't care less.

She just wanted me to go away. They are so true to themselves.

User's recommendation: Save the money and put it in the bank instead. When your appliance breaks or needs a repair, you will come out ahead vs. working with AHS.

Product or Service Mentioned: American Home Shield Oven Warranty.

Monetary Loss: $1200.

Preferred solution: Let the company propose a solution.

American Home Shield Pros: Customer service is non existent.

American Home Shield Cons: No management available to resolve issues.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

American Home Shield Reviews

  1. 1872 reviews
  2. 497 reviews
  3. 103 reviews
  4. 27 reviews
  5. 30 reviews
American Home Shield reviews