Gee, why do you think the reviews on AHS's site are 4and 5 star? But the reviews on a site that is not shilling for them are so much lower.
My experience was bad. Had various problems with AC and pool heater. They seemed to do anything they could to deny coverage, refuse to replace, claimed abnormal wear and tear. What the heck is abnormal wear and tear down on an AC unit or heater?
Got a stopped up drain? Sure they will send a plumber out to unstop it and you pay about what you would pay to call out your own contractor.
Need a repair or replacement for a major appliance and it is deny the claim, keep sending out repair people who will put a bandaid on it, leave you on hold while they try to find a supervisor anything they can do to avoid having to honor the claim. Shameful
Product or Service Mentioned: American Home Shield Air Conditioner Warranty.
Reason of review: Warranty issue.