American Home Shield - Dishwasher still broken since December
Have had AHS warranty for years. Dishwasher broke end of Dec. AHS sent Sears repairman, who analyzed problem and tried to order parts. AHS offered totally inadequate amount to replace dishwasher instead ($275 toward a replacement cost of at least $900 on a 5 yr. old dishwasher), so we said fix it.
Nothing for a week, then Sears tried to come by without an appointment to re-assess what was needed to fix the dishwasher (essentially start over). We convinced the guy over the phone to use the parts numbers from the first repairman, and parts were ordered. Parts were to be shipped to the house, and we were to make an appointment for repairs to be completed when they arrived.
Nothing for two weeks. I started calling Sears and AHS since my dishwasher had been broken for nearly a month by now, and was told Sears couldn't find one of the parts, and had no idea when they would get one. I pitched a fit with AHS, and was told that since it had been so long, as soon as they could confirm with Sears that the part was unavailable, they would replace the dishwasher with an equivalent model, and that I would receive a call within 24 hours to arrange the replacement. I thought "Great, now we're getting somewhere". Shoulda known better.
The promise of a new dishwasher was made on a Tue. On Wed. someone from AHS confirmed with Sears that the part was in fact unavailable, and that I would hear from someone else at AHS on Thurs. about the replacement dishwasher. The call never came. I called AHS on Fri., was promised a callback. It never came. Monday I was traveling on business, but no messages from AHS. Hmmmm... Called them on Tue. Promised a callback. Never came. Called again. Got a supervisor. Guess what? Sears found a part! Of course it won't ship 'till next SATURDAY, then I still have to make an appointment to have the parts installed after they arrive....
Of course, if I don't LIKE this plan, I can always acceps the crummy $275 toward replacing my $900 dishwasher.
In sum, my dishwasher will be broken somewhere between 6 and 8 weeks before these clowns get it fixed, there promises are worthless, as is thier warranty.