Tucson, Arizona
Not resolved

AHS has denied a claim for an outdoor AC unit that happens to cool a part of our home that also houses a wine room. Though 3 separate technicians have come out and stated absolutely this is not a wine "chiller", AHS has denied the claim repeatedly saying they consider it a wine chiller per section G-3 of the warranty.

Total fraud. Do not use this company, buyer beware. This is our third claim in almost a year and they have covered none of them on technicalities. This was final straw.

I get they make money by not covering items or incurring costs, and the companies they used for service were some of the lowest rated companies here in our market according to yelp and others.

I'm sure they were the cheapest too.

Product or Service Mentioned: American Home Shield Air Conditioner Warranty.

Reason of review: Warranty issue.

Monetary Loss: $2600.

Preferred solution: Let the company propose a solution.

American Home Shield Cons: Difficult to deal with, Hold times are atrocious, No supervisors to talk to, Deceitful business practices, Take diagnosis and interpret only in their best interest.

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