Orlando, Florida
Not resolved

M a/c quit at about 5pm on a Friday. I called and was told a service contractor would call me back. When I realized that that would not happen until the following Monday I called back and told them that my husband had breathing problems and told them that I would have to go to a motel for the weekend and gave them my cell number.

I was told they would put in an emergency request and someone would be calling me back. That did not happen so I called again the was told that all emergency contractors were busy but that I could call an outside repair service and if they would bill AHS they would pay the charge or if the contractor would not bill AHS I could pay the charge, submit the bill to AHS and they would reimburse me. Not so. They denied authorizing the work. I will definitely be looking for another warranty service company.

Product or Service Mentioned: American Home Shield Warranty.

Monetary Loss: $204.

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