American Home Shield - Deidre King
I called AHS to file a claim that my whirlpool tub had a crack in it.I speicifically told them that the tub was cracked.
Theyinformed me of who was going to be cantacting me which was J.B. Plumbing company out of College Station Texas and I had to pay a $75 service call fee. When the contractor arrived they informed me that the tub has to be replaced and they contacted AHS to inform them also.
I asked the contractor to have AHS to call me; when they did they told me it states in my contract that the they would replace the pump not the tub.I'm also pissed because they should have told me when i made the claim that they don't repair or replace tubs instead of having someone come out for me to pay an unnecessary service fee if I couldn't be serviced.
Review about: American Home Shield Homeowners Policy Claim.
Reason of review: Poor customer service.