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They replaced a broken door handle on my microwave. A few weeks later a crack developed at the top of the handle and also extended onto the frame of the microwave.

(see photo). They have refused to fix it. They hire the cheapest technicians they can find. My refer light wouldn't stay on and they sent out Antech Appliances 4 or 5 times to fix it and it still didn't work.

Finally they sent out Sears and he fixed it in 10 minutes.

This insurance is expensive and the service is terrible plus they don't stand behind their work. You can also notice in the photo that they installed the wrong color handle.

Product or Service Mentioned: American Home Shield Home Warranty.

Reason of review: Poor customer service.

Monetary Loss: $665.

Preferred solution: replace the damaged microwave door.

I didn't like: Subpar contractors, False promises, Bad customer care, Did not stand behind their contractors work, Rep named derrick m refused to transfer me to a manager.

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