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2.1
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Advertised vs Delivered
Customer service
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
1 comment

Very long wait times to speak to support specialists. Once you're connected and give your information and your problem, you;re disconnected (3 times out of 3).

Do they call you back? No. You call back, another long wait, another specialist, you repeat all your information and your problem. AHS assigns you the company that will help you, in our case, a plumber.

After an 8 week wait for parts, we are told the parts were never ordered. We begin with another plumber. We wait 3 weeks for new parts. Plumber rounds off the valves, making them unusable.

Plumber says he will reorder the parts. After 3 weeks, we contact plumber. He never ordered the parts. He said we should have done that.

We call AHS, and the entire claim has been denied. Do they call you to let you know? No. After nearly 3 months, we still have no functioning showers.

The companies AHS assigns to you are disreputable, incompetent, or both.

You will honestly be better off contacting a reputable company and pay them to do the job right the first time. Sorry to give such a bad review, but AHS is really not much more than a money scam.

Reason of review: Poor customer service.

Preferred solution: No further contact with this company. .

I liked: Polite phone specialists.

I didn't like: Unreasonable amount of time to fix a problem.

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Anonymous
#1586823

The AHS plumber can only charge $125 for your entire work order, which includes the first trip out, and each subsequent trip to your home on the same project, the parts and materials, and the labor. Your service fee covers most, if not all.

This AHS plumber can’t make any money on a big project, and will suffer a loss on this job, since there are no non-covered charges in a shower valve replacement (unlike a water heater replacement). He must run all the calls that AHS sends his way, regardless whether he makes money or loses. If he refuses one work order, AHS customer relations will let the contractor’s rep know, and he will be removed from the list of vendors, or punished in other ways. Do you really want anyone working on your home who is an unhappy slave so that you can try to save money?

Have some mercy on the plumbers and yourself and hire qualifies workers yourself and pay them!

You people waste more money, time and energy on home warranties and life is just too short. 3 months without a working shower when there are licensed, insured plumbers everywhere waiting for the phone to ring!

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