Very long wait times to speak to support specialists. Once you're connected and give your information and your problem, you;re disconnected (3 times out of 3).
Do they call you back? No. You call back, another long wait, another specialist, you repeat all your information and your problem. AHS assigns you the company that will help you, in our case, a plumber.
After an 8 week wait for parts, we are told the parts were never ordered. We begin with another plumber. We wait 3 weeks for new parts. Plumber rounds off the valves, making them unusable.
Plumber says he will reorder the parts. After 3 weeks, we contact plumber. He never ordered the parts. He said we should have done that.
We call AHS, and the entire claim has been denied. Do they call you to let you know? No. After nearly 3 months, we still have no functioning showers.
The companies AHS assigns to you are disreputable, incompetent, or both.
You will honestly be better off contacting a reputable company and pay them to do the job right the first time. Sorry to give such a bad review, but AHS is really not much more than a money scam.
Product or Service Mentioned: American Home Shield Claim.
Reason of review: Poor customer service.
Preferred solution: No further contact with this company. .
I liked: Polite phone specialists.
I didn't like: Unreasonable amount of time to fix a problem.