AHS has unreliable contractor on their list. To name one is Dan Gleason of Gleason Appliance Repair and Service.
I used this contractor first time.
He seem level headed. I used him again, took my old refrigerator and sold me one of his used/refurbished one. Gave me a 90 days warranty through him personally. The Ice Maker never work from day 1.
Called and called numerous time, which got through 3 X and was promised to get the problem fix. "NO SHOW". Took my money and never came back. Even called his wife, Laurel's cell #.
Just gave me promise to fix the problem. Dan's Business line on his service receipt has a Las Vegas area code. Got ahold of their old business partner from the receipt who gave me his new phone number which still have the las vegas area code. I have sent letter to AHS regarding this contractor but nobody bothered to contact me.
Why letter? Because you can't get a LIVE PERSON to talk to and their robotic answering service which prompt # to enter never get anybody to return or contact me.
Reason of review: Poor customer service.
Monetary Loss: $700.
Preferred solution: Let the company propose a solution.
American Home Shield Cons: Auto renewal of contract, Can not talk to a live person.