American Home Shield Phone Numbers and Emails

Toll-Free Number:

  • (888) 682-1043

Customer Service:

  • (800) 735-4663
    Real Estate


  • (901) 537-8000

Sales/ Reservations:

  • (800) 858-1922
    To Cancel

American Home Shield Emails:

Customer Service
Facebook team
Privacy Inquiries, Security Inquiries

American Home Shield Contact Information

American Home Shield Website:

American Home Shield Help Center:

Corporate Office Address:

American Home Shield Corporation
889 Ridge Lake Blvd
Memphis, Tennessee 38120
United States

Other Info (opening hours):

Other Location:

150 Peabody Place,

Suite 300,


Tennessee 38103

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Customer Service Rating and Reviews

1.2 / 5
Poor service

They don't respond to your issues. EXTREMELY poor customer service, and vendor services. A/ C has been out for 2 months, and all we get is the run around. Now they say the part we need isn't cove...

Murletta M
Lousy Customer Service | Ripoff

I scheduled AHS to have a tech come out and look at my HVAC unit. After the tech came out, he indicated the evaporator coils were rusted and needed to be replaced.
So he sent notes to AHS and...

Summary of American Home Shield Customer Service Calls

05:13 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call American Home Shield Customer Service?

Staff Question:

  • “Appliance services”
  • “Services”
  • “Very displeased with service and support”

Product/ Service Question:

  • “Broken dishwasher”
  • “Air conditioning not working”
  • “I need informatio for insurance”

Request for Information Question:

  • “Never have gotten my repair request fixed”
  • “Do you check my coverage”
  • “Request copies of my contract for county deeds office”

Activation/ Cancellation Question:

  • “Renew policy”
  • “Cancel account”
  • “Membership cancelation”

Payments and Charges Question:

  • “Pay my bill”
  • “Reimbursement”
  • “Billing questions”

Account Question:

  • “Check if I have an account here”
  • “To see if my account is active”
  • “Cannot access my account”

Return/ Replace Question:

  • “I need the find your replacement appliance reopened”
  • “Refrigerator replacement”
  • “Return to fix reason”

Shipping and Delivery Question:

  • “Pay out not received”
  • “Terrible and not received service”
  • “Wait on refrigerator to be repaired Part hasn't arrived at my home Been waiting since August”

Refund Question:

  • “Problem with new policy, refund,call back from supervisor”
  • “Refund of service fee”
  • “Refund”

Employment Question:

  • “Job”
  • “Job left incomplete”
  • “I have been denied repsirs on my ac unit and the contractor did a sorry job now im out of 500 dollars i need to talk with someone”

Website/ Application Question:

  • “Website doesn't work for service request”
  • “Trying to get a application sent to me to become a AHS contractor”

Cards Question:

  • “Gift card”

Other Question:

  • “Want to know what my contract covers”
  • “Contractor not replying”
  • “Cervicio para arreglar grifos de los dos baños y el lava vajillas”


Top American Home Shield Services

Customer Care, Homeowners Policy Claim, Claim

Top American Home Shield Products

Warranty, Home Warranty, Air Conditioner Warranty

American Home Shield Pros and Cons

Pros: Setting up original appointment, Non, Easy payment, It seemed like a great company at first, Ability to submit service request

Cons: Poor customer service, Zero integrity, Too long of wait on the phone, Not being problem solvers, Poor service providers

Related Companies

Frontdoor Inc, Hsa Home Warranty


American Home Shield is a company that provides home warranty protection services. The company was founded in 1973. It is headquartered in Memphis, Tennessee. The company deals with the trouble of repairing air conditioner, furnace, and appliance and plumbing problems. AHS operates 4 state-of-the-art service centers Carroll, IA; Memphis, TN; LaGrange, GA and Santa Rosa, CA. In 1989 AHS was acquired by the ServiceMaster Company. The company provides its request service available 24 hours a day, 7 days a week. American Home Shield is the largest network of local and pre-screened service contractor all over the United States. American Home Shield offers the most developed home warranty program available.

American Home Shield reviews and complaints

American Home Shield is ranked 247 out of 1207 in Insurance category

Area Served

USA, Worldwide

Payment Methods

VISAMasterCardDiscoverAmerican Express

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