American Home Shield Contact Information

Toll-Free Number:

  • (800) 776-4663

Customer Service:

  • (888) 429-8247

Headquarters:

  • (901) 537-8000

Service Center:

  • (800) 776-4663
  • (800) 827-4636
  • (888) 682-1043

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Headquarters Address:

American Home Shield Corporation
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States

Fax:

(901) 537-8005

Social Networks:

Summary of American Home Shield Customer Service Calls

308 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
04:35 AVG CALL DURATION
9% ISSUES RESOLVED

Customers Contact American Home Shield to Ask about:

Staff:

  • “Horrible customer service”
  • “Highly upset about services and no one can help”
  • “I received an email inference to service request i did not put request in”

Payments and Charges:

  • “Payment”
  • “Pay my bill”
  • “Overcharged”

Activation/ Cancellation:

  • “Cancelled”
  • “Cancel policy”
  • “Do not want to renew policy. Cancel ASAP”

Product/ Service:

  • “Water heater leaking”
  • “My refrigerator or dishwasher is leaking”
  • “Garage door broken”

Return/ Replace:

  • “Replacement of washer/dryer”
  • “Replacement of dishwasher”
  • “Replacement of washer”

Request for Information:

  • “Getting the run around/Workman didn’t know how to put the washer back together. Another company had to be called. Took a month to get to where are now. Still not fixed.”
  • “Question on my roof if it under warenty”
  • “Checking on labor cost of claim”

Cards:

  • “No one will pick up the phone i need to speak with a rep before i give my card info..trying for 2 days now”
  • “Have a new debit/credit card need to up date it”

Employment:

  • “Job left incomplete”

Account:

  • “Account change”

Other:

  • “Inquire”
  • “Failure to complete repairs, damages by their contractors and lack of response to my calls .”
  • “Need invoices”

American Home Shield Rating Stats

1.4 out of 5 stars
based on 1224 reviews
See all 2449 reviews reviews

Rating stats

  1. 856 reviews
  2. 283 reviews
  3. 57 reviews
  4. 14 reviews
  5. 14 reviews

Rating trend

About American Home Shield

Top 5 American Home Shield Services

Customer Care, Homeowners Policy Claim, Claim, Estimate, Electronics Claim

Top 5 Likes about American Home Shield

Easy payment, Setting up original appointment, Ability to submit service request, Quick response from contractor, Online service request feature

Top 5 Dislikes about American Home Shield

Poor customer service, Zero integrity, Too long of wait on the phone, Not honoring their contract, Not caring about losing a customer

Summary

American Home Shield is a company that provides home warranty protection services. The company was founded in 1973. It is headquartered in Memphis, Tennessee. The company deals with the trouble of repairing air conditioner, furnace, and appliance and plumbing problems. AHS operates 4 state-of-the-art service centers Carroll, IA; Memphis, TN; LaGrange, GA and Santa Rosa, CA. In 1989 AHS was acquired by the ServiceMaster Company. The company provides its request service available 24 hours a day, 7 days a week. American Home Shield is the largest network of local and pre-screened service contractor all over the United States. American Home Shield offers the most developed home warranty program available.

American Home Shield reviews and complaints

American Home Shield is ranked 143 out of 1551 in Household Services category

Area Served

USA

Payment Methods

VISAMasterCardDiscoverAmerican Express

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