American Home Shield Phone Numbers and Emails

Toll-Free Number:

  • (800) 776-4663
    Service Center

Customer Service:

  • (833) 291-9231
    Home Warranty
  • (800) 735-4663
    Real Estate
  • (888) 429-8247
    Request Service
  • (800) 776-4663
    Service Center

Headquarters:

  • (901) 537-8000

Sales/ Reservations:

  • (833) 291-9229
    Sales
  • (800) 858-1922
    To Cancel
  • (888) 682-1043

American Home Shield Emails:

Customer Service
Facebook team
Jobs/ Career
Legal
Privacy Inquiries, Security Inquiries
Media
More phone numbers and emails Less phone numbers and emails

American Home Shield Contact Information

American Home Shield Website:

American Home Shield Online Chat:

Corporate Office Address:

American Home Shield Corporation
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States

Fax:

+1(901) 537-8005
Edit Business Info

American Home Shield Rating Based on 2.4K Reviews

Rating details

1.4
more details
Customer service
Reliability
Product or Service Quality
Warranty

Rating stats

Rating trend

Summary of American Home Shield Customer Service Calls

2.4K TOTAL
CALLS
05:04 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call American Home Shield Customer Service?

Staff Question:

  • “Service request. They can't find my contract on auto phone request. Just keep repeating.”
  • “Service update”
  • “Need service”

Product/ Service Question:

  • “Garage door won’t work”
  • “Pipe leak water damage”
  • “Stove top not working”

Request for Information Question:

  • “I have,questions about my policy.”
  • “Request refund back to my account”
  • “Status update”

Activation/ Cancellation Question:

  • “Cancel my contract”
  • “Cancelation”
  • “Cancel insurance”

Payments and Charges Question:

  • “My bill is not right”
  • “Double billed”
  • “Payment”

Account Question:

  • “Change bank account”
  • “Need to speak to a supivisor, many issues with account no one else could resolve.”
  • “My account”

Return/ Replace Question:

  • “Replacement of washer”
  • “Settlement options for refrigerator replacement”
  • “Appliance replacement”

Shipping and Delivery Question:

  • “Wait on refrigerator to be repaired Part hasn't arrived at my home Been waiting since August”
  • “I paid you never came”
  • “Never received reimbursement check”

Refund Question:

  • “Waiting gor refund from service not completed I am no longerER a member. SRricE reQuest when member. I was told I would beT $60 rRefund.”
  • “Refund”
  • “Refund of service fee”

Employment Question:

  • “Job left incomplete”
  • “I have been denied repsirs on my ac unit and the contractor did a sorry job now im out of 500 dollars i need to talk with someone”
  • “Submitted a claim for water heater payoff”

Cards Question:

  • “Gift card”

Website/ Application Question:

  • “Trying to get a application sent to me to become a AHS contractor”

Other Question:

  • “Stayement”
  • “My heat is out”
  • “Repair on my washing machine”

About

Top American Home Shield Services

Customer Care, Homeowners Policy Claim, Claim

Top American Home Shield Products

Warranty, Home Warranty, Air Conditioner Warranty

American Home Shield Pros and Cons

Pros: Setting up original appointment, Easy payment, It seemed like a great company at first, Ability to submit service request, Ready to take my money

Cons: Poor customer service, Zero integrity, Too long of wait on the phone, Not being problem solvers, Poor service providers

Related Companies

Servicemaster, Terminix, Merry Maids, ServiceMaster Restore, Alterra Pest Control

Summary

American Home Shield is a company that provides home warranty protection services. The company was founded in 1973. It is headquartered in Memphis, Tennessee. The company deals with the trouble of repairing air conditioner, furnace, and appliance and plumbing problems. AHS operates 4 state-of-the-art service centers Carroll, IA; Memphis, TN; LaGrange, GA and Santa Rosa, CA. In 1989 AHS was acquired by the ServiceMaster Company. The company provides its request service available 24 hours a day, 7 days a week. American Home Shield is the largest network of local and pre-screened service contractor all over the United States. American Home Shield offers the most developed home warranty program available.

American Home Shield reviews and complaints

American Home Shield is ranked 145 out of 911 in Household Services category

Area Served

USA, Worldwide

Payment Methods

VISAMasterCardDiscoverAmerican Express

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