American Home Shield Phone Numbers and Emails

Toll-Free Number:

  • (800) 776-4663
    Service Center

Customer Service:

  • (833) 291-9231
    Home Warranty
  • (800) 735-4663
    Real Estate
  • (888) 429-8247
    Request Service
  • (800) 776-4663
    Service Center

Headquarters:

  • (901) 537-8000

Sales/ Reservations:

  • (833) 291-9229
    Sales
  • (800) 858-1922
    To Cancel
  • (888) 682-1043

American Home Shield Emails:

Customer Service
Facebook team
Jobs/ Career
Legal
Privacy Inquiries, Security Inquiries
Media
More phone numbers and emails Less phone numbers and emails

American Home Shield Contact Information

American Home Shield Website:

American Home Shield Online Chat:

Corporate Office Address:

American Home Shield Corporation
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States

Fax:

+1(901) 537-8005
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American Home Shield Rating Based on 2.1K Reviews

Rating details

1.4
more details
Customer service
Reliability
Warranty
Product or Service Quality

Rating stats

Rating trend

Summary of American Home Shield Customer Service Calls

1.4K TOTAL
CALLS
05:04 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call American Home Shield Customer Service?

Staff Question:

  • “Service request”
  • “Services”
  • “Extremely extreme bad service and issues”

Product/ Service Question:

  • “I have a problem that has not been resolved my thermostat was broken buy one of your contractors and not replaced adequately”
  • “Plumbing still not working”
  • “Refrigerator not working for over a month”

Request for Information Question:

  • “Check status”
  • “Status on my Microwave”
  • “How much is my annual fee”

Activation/ Cancellation Question:

  • “Cancelation”
  • “I want to cancel my contract!”
  • “Cancel insurance”

Payments and Charges Question:

  • “Billing issue”
  • “Reimbursement check”
  • “Double billed”

Return/ Replace Question:

  • “Replacement issue with micro wave”
  • “You are not covering a claim for a water heater that had to be replaced”
  • “No follow up refrigerator parts or replacement”

Account Question:

  • “Account issue”
  • “Account”
  • “Change bank account”

Shipping and Delivery Question:

  • “My air conditioner is not coming on”
  • “Never received reimbursement check”
  • “I need another company assigned I have not received service and have been charged”

Refund Question:

  • “Refund”
  • “Refund of service fee”
  • “I can't get an answer of where my refund is for one month now.”

Employment Question:

  • “Job left incomplete”
  • “I have been denied repsirs on my ac unit and the contractor did a sorry job now im out of 500 dollars i need to talk with someone”
  • “Submitted a claim for water heater payoff”

Cards Question:

  • “Gift card”

Website/ Application Question:

  • “Trying to get a application sent to me to become a AHS contractor”

Other Question:

  • “Hvac”
  • “Electrica outlet problems”
  • “Washing machine hot water spicket will not shutoff”

About

Top American Home Shield Services

Customer Care, Homeowners Policy Claim, Claim

Top American Home Shield Products

Warranty, Home Warranty, Air Conditioner Warranty

American Home Shield Pros and Cons

Pros: Setting up original appointment, Easy payment, It seemed like a great company at first, Ability to submit service request, Non

Cons: Poor customer service, Zero integrity, Too long of wait on the phone, Not honoring their contract, Not being problem solvers

Related Companies

Servicemaster, Terminix, Merry Maids, ServiceMaster Restore, Alterra Pest Control

Summary

American Home Shield is a company that provides home warranty protection services. The company was founded in 1973. It is headquartered in Memphis, Tennessee. The company deals with the trouble of repairing air conditioner, furnace, and appliance and plumbing problems. AHS operates 4 state-of-the-art service centers Carroll, IA; Memphis, TN; LaGrange, GA and Santa Rosa, CA. In 1989 AHS was acquired by the ServiceMaster Company. The company provides its request service available 24 hours a day, 7 days a week. American Home Shield is the largest network of local and pre-screened service contractor all over the United States. American Home Shield offers the most developed home warranty program available.

American Home Shield reviews and complaints

American Home Shield is ranked 140 out of 878 in Household Services category

Area Served

USA, Worldwide

Payment Methods

VISAMasterCardDiscoverAmerican Express

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