Contact American Home Shield Customer Service
American Home Shield Phone Numbers and Emails
Toll-Free Number:
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(888) 682-1043
Customer Service:
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(800) 735-4663AHS Account Executive
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(833) 706-2867For Questions Regarding the Coverage Available in Your State
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(833) 706-2865To Cancel The Contract
American Home Shield Emails:
How to Contact American Home Shield?
Most Popular Number:
| Total calls: 1 307 | Issues resolved: 65 | Last call: Dec 8, 2024 |
American Home Shield Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
American Home Shield Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call American Home Shield is 8886821043. 56% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 88% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as American Home Shield may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
American Home Shield Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call American Home Shield is 8886821043. 56% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 88% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as American Home Shield may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
People call American Home Shield mainly because of staff, product/ service and request for information.
7% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact American Home Shield is social@ahslink.com. 74% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
American Home Shield Website:
American Home Shield Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
150 Peabody Place,
Suite 300,
Memphis, TN 38103
American Home Shield Customer Service Reviews
The service request to fix my AC was created a month ago. Despite four visits, nothing has been done to resolve the issue.
It's currently summer in California, and the interior of my home exceeds 100 degrees. Once the temperature reaches 100 degrees, the thermostat just reads 'HI.' Neither urgency nor understanding of the issue's criticality is evident.
The customer service representatives are unhelpful and offer no practical solutions. It's the worst insurance company I've ever dealt with and completely unacceptable.
How Good is American Home Shield's Customer Service?
Summary of American Home Shield Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call American Home Shield?
Product/ Service Question:
- “Dishwasher not working”
- “Lack of warranty performance”
- “Washer not working”
Staff Question:
- “Service request”
- “Need service on washing machine”
- “Need a service completed started in August and still no completion date”
Request for Information Question:
- “Status update of refrigerator repair”
- “Need other assistance”
- “Issue with request fix refrigerator”
Activation/ Cancellation Question:
- “Someone canceled my policy without authorization”
- “Cancel policy”
- “Cancel service call”
Payments and Charges Question:
- “Charged for a service call yet no one has shown”
- “Dispute a charge”
- “Need to pay my bill”
Account Question:
- “To get acct #”
- “Change bank account”
- “To see if my account is active”
Return/ Replace Question:
- “Change my service request”
- “I need to change my credit card number”
- “Need to change”
Shipping and Delivery Question:
- “My air conditioner is not coming on”
- “Where is my plumber”
- “Because I have not received the contract”
Refund Question:
- “Refund”
- “Asking for a refund of charge”
- “Problem with new policy, refund,call back from supervisor”
Website/ Application Question:
- “Website says service call tract expired.”
- “Website doesn't work for service request”
- “No one installed microwave”
Employment Question:
- “I'm a contractor to trying to get employment.”
- “Job”
- “Job left incomplete”
Cards Question:
- “Trying to get my Amazon gift card I was promised for signing up”
- “E-gift card misplaced found then found out it was used”
- “Change my credit card on auto pay”
Other Question:
- “I have not heard from yall”
- “Washing machine”
- “Plumbing problems”
Compare American Home Shield Customer Service To
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