Contact Information

American Home Shield Phone Numbers

Toll-Free Number:

  • (800) 776-4663

Customer Service:

  • (888) 429-8247


  • (901) 537-8000

Service Center:

  • (800) 776-4663
  • (800) 827-4636
  • (888) 682-1043
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American Home Shield Chat:

American Home Shield Email:

Headquarters Address:

American Home Shield Corporation
150 Peabody Place Suite 300
Memphis, Tennessee 38103
United States


(901) 537-8005

Other Info:


7 am - 7 pm CST M-F

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Summary of American Home Shield Customer Service Calls

05:04 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact American Home Shield to Ask about:

Staff Question:

  • “Service follow up”
  • “Service update on my repair”
  • “Need service on two items”

Activation/ Cancellation Question:

  • “Cancel my order and refund money”
  • “Renew contract”
  • “Cancel service”

Payments and Charges Question:

  • “Billing issue”
  • “Unauthorized charges”
  • “Newbilling info”

Product/ Service Question:

  • “My refrigerator is leaking”
  • “Water heater leaking”
  • “Insurance for appliances”

Request for Information Question:

  • “Checking on my microwave when are they going to delivery”
  • “Question on past service”
  • “Claim question”

Return/ Replace Question:

  • “The contractor u all sent to my home J Coppock will not return or pickup the phone they cant seem to troubleshoot any washers or dryers because this isnt the first time i have had this problem with this company i just want to know the status of my rt” , Review # 1499869
  • “Replacement dishwasy”
  • “Replacement of washer/dryer”

Account Question:

  • “You have taken $125 out of my account and my dryer has not been repaired”
  • “Account”
  • “Account change”

Refund Question:

  • “Refund of service fee” , Review # 1542636
  • “Refund”

Cards Question:

  • “No one will pick up the phone i need to speak with a rep before i give my card info..trying for 2 days now” , Review # 1148979
  • “Have a new debit/credit card need to up date it”

Website/ Application Question:

  • “Trying to get a application sent to me to become a AHS contractor”

Shipping and Delivery Question:

  • “Waiting on delivery” , Review # 1429045

Employment Question:

  • “Job left incomplete”

Other Question:

  • “Dead washing machine”
  • “Dishwasher needs servicing”
  • “Customer retention”

American Home Shield Rating Stats

1.4 out of 5 stars
based on 1398 reviews
See all 2798 reviews

Rating trend


Top American Home Shield Services

Customer Care, Homeowners Policy Claim, Claim

Top American Home Shield Products

Warranty, Home Warranty, Air Conditioner Warranty

American Home Shield Pros and Cons

Pros: Setting up original appointment, Easy payment, Ability to submit service request, It seemed like a great company at first, Quick response from contractor

Cons: Poor customer service, Zero integrity, Customer service, Too long of wait on the phone, Not honoring their contract


American Home Shield is a company that provides home warranty protection services. The company was founded in 1973. It is headquartered in Memphis, Tennessee. The company deals with the trouble of repairing air conditioner, furnace, and appliance and plumbing problems. AHS operates 4 state-of-the-art service centers Carroll, IA; Memphis, TN; LaGrange, GA and Santa Rosa, CA. In 1989 AHS was acquired by the ServiceMaster Company. The company provides its request service available 24 hours a day, 7 days a week. American Home Shield is the largest network of local and pre-screened service contractor all over the United States. American Home Shield offers the most developed home warranty program available.

American Home Shield reviews and complaints

American Home Shield is ranked 137 out of 1665 in Household Services category

Area Served


Payment Methods

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