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Summary of American Home Shield Customer Service Calls

253 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
04:05 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact American Home Shield to Ask about:

Staff:

  • “Horrible customer service”
  • “Highly upset about services and no one can help”
  • “I received an email inference to service request i did not put request in”

Payments and Charges:

  • “Pay my bill”
  • “Billing issue”
  • “Overcharged”

Activation/ Cancellation:

  • “Do not want to renew policy. Cancel ASAP”
  • “Selling our house and need to cancel policy”
  • “Cancel my order and refund money”

Request for Information:

  • “Getting the run around/Workman didn’t know how to put the washer back together. Another company had to be called. Took a month to get to where are now. Still not fixed.”
  • “Question on my roof if it under warenty”
  • “Checking on labor cost of claim”

Product/ Service:

  • “Garage door broken”
  • “To inquire about insurance”
  • “My refrigerator is leaking”

Return/ Replace:

  • “Replacement of washer”
  • “DVR is dead. I already had someone look at it. Need to be replaced. Is it covered?”
  • “Have not received my stove repaired or replaced and I was already charged for it very unhappy”

Cards:

  • “No one will pick up the phone i need to speak with a rep before i give my card info..trying for 2 days now”
  • “Have a new debit/credit card need to up date it”

Account:

  • “Account change”

Other:

  • “Cant reach a person to talk to”
  • “Air condioner”
  • “Getting the run around”

American Home Shield Rating Stats

1.4 out of 5 stars
based on 1184 reviews
See all 2379 reviews

Rating stats

  1. 832 reviews
  2. 272 reviews
  3. 54 reviews
  4. 12 reviews
  5. 14 reviews

About American Home Shield

Top 5 Likes about American Home Shield

Easy payment, Setting up original appointment, Ability to submit service request, Quick response from contractor, Initial contact

Top 5 Dislikes about American Home Shield

Service and customer service, Slow and no integrity, Too long of wait on the phone, Not honoring their contract, No real commitment to customer

Summary

American Home Shield is a company that provides home warranty protection services. The company was founded in 1973. It is headquartered in Memphis, Tennessee. The company deals with the trouble of repairing air conditioner, furnace, and appliance and plumbing problems. AHS operates 4 state-of-the-art service centers Carroll, IA; Memphis, TN; LaGrange, GA and Santa Rosa, CA. In 1989 AHS was acquired by the ServiceMaster Company. The company provides its request service available 24 hours a day, 7 days a week. American Home Shield is the largest network of local and pre-screened service contractor all over the United States. American Home Shield offers the most developed home warranty program available.

American Home Shield reviews and complaints

American Home Shield is ranked 145 out of 1551 in Household Services category

Area Served

USA

Payment Methods

VISAMasterCardDiscoverAmerican Express

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American Home Shield Stats

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