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Summary of American Home Shield Customer Service Calls

215 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
04:08 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact American Home Shield to Ask about:

Staff:

  • “I received an email inference to service request i did not put request in”
  • “Need service on a/c”
  • “Need service”

Payments and Charges:

  • “Pay my bill”
  • “Billing issue”
  • “Overcharged”

Return/ Replace:

  • “Replacement of washer”
  • “DVR is dead. I already had someone look at it. Need to be replaced. Is it covered?”
  • “Have not received my stove repaired or replaced and I was already charged for it very unhappy”

Cancellation:

  • “Cancel my order and refund money”
  • “To cancel my policy”

Account:

  • “Update request for home shield account”
  • “Account change”

Product/ Service quality:

  • “My refrigerator is leaking”

Cards:

  • “Have a new debit/credit card need to up date it”

Other:

  • “Got email about claim but we .never placef a claim”
  • “Appliance not fixed since October”
  • “Exhaust fan”

About American Home Shield

Top 5 American Home Shield Services

Customer Care, Homeowners Policy Claim, Claim, Estimate, Sales Representative

Top 5 Likes about American Home Shield

Easy payment, Setting up original appointment, Ability to submit service request, Quick response from contractor, Initial contact

Top 5 Dislikes about American Home Shield

Customer service, No integrity, Too long of wait on the phone, Not honoring their contract, No real commitment to customer

Summary

American Home Shield is a company that provides home warranty protection services. The company was founded in 1973. It is headquartered in Memphis, Tennessee. The company deals with the trouble of repairing air conditioner, furnace, and appliance and plumbing problems. AHS operates 4 state-of-the-art service centers Carroll, IA; Memphis, TN; LaGrange, GA and Santa Rosa, CA. In 1989 AHS was acquired by the ServiceMaster Company. The company provides its request service available 24 hours a day, 7 days a week. American Home Shield is the largest network of local and pre-screened service contractor all over the United States. American Home Shield offers the most developed home warranty program available.

American Home Shield reviews and complaints

American Home Shield is ranked 208 out of 2159 in Household Services category

Area Served

USA

Payment Methods

VISAMasterCardDiscoverAmerican Express

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