American Home Shield Phone Numbers and Emails

Toll-Free Number:

  • (888) 682-1043
Send Message

Customer Service:

  • (800) 735-4663
    Real Estate


  • (901) 537-8000

Sales/ Reservations:

  • (800) 858-1922
    To Cancel

American Home Shield Emails:

Customer Service
Facebook team
Privacy Inquiries, Security Inquiries
Claim Your Business

Contact Information

American Home Shield Website:

American Home Shield Help Center:

Corporate Office Address:

American Home Shield Corporation
889 Ridge Lake Blvd
Memphis, Tennessee 38120
United States

Other Info (opening hours):

Other Location:

150 Peabody Place,

Suite 300,


Tennessee 38103

American Home Shield Customer Service Reviews

1.2 / 5
Deplorable customer service

After eight years and in excess of $5000 in policy premium charges American Home Shield is charging me $60 to cancel. Terrible company, save yourself time and...

Read full review
Bobby D Lny
Dispatch #20077****

After over a month of trying to work with the AHS customer support team via phone, I've been unsuccessful at getting a resolution for my home repairs. On...

Read full review

Summary of American Home Shield Customer Service Calls

05:16 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call American Home Shield?

Staff Question:

  • “Home warranty with AHS, I ordered a service for my refrigerator that stopped working and I have been waiting to be fixed but still haven't fixed yet.”
  • “Microwave service paid”
  • “Your customer service is *** and I've been waiting for a month for service”

Product/ Service Question:

  • “Garage door is not working”
  • Multiple appliances still broken over 1 month
  • “Water heater leaking”

Request for Information Question:

  • “I am a paying customer, I've been a customer for several years and I'd like to speak to somebody and ask if you questions is that reason enough for calling. Or if it's not a good enough reason I can just cancel my warranty”
  • “Repair on my dishwasher is not complete. The technician from A&E determined that it was not repairable, not repairable. The request for service was put in on November 14, 2022 the dispatch number ends in 2228.”
  • “Need a verification code”

Activation/ Cancellation Question:

  • “Cancellation”
  • “Why are you in? Canceling me”
  • “Need to cancel insurance”

Payments and Charges Question:

  • “Change payment optionChange payment method”
  • “Why was I charged for service that never happened?”
  • “Overpayment”

Account Question:

  • “I need to speak to someone regarding my account please”
  • “Check if I have an account here”
  • “To see if my account is active”

Return/ Replace Question:

  • “Appliance replacement”
  • “Expired check replacement”
  • “Refrigerator replacement”

Shipping and Delivery Question:

  • “Issues with delivery date”
  • “Washing machine delivery”
  • “Pay out not received”

Refund Question:

  • “Asking for a refund of charge”
  • “Problem with new policy, refund,call back from supervisor”
  • “Refund of service fee”

Employment Question:

  • “I'm a contractor to trying to get employment.”
  • “Job”
  • “Job left incomplete”

Cards Question:

  • “Change my credit card on auto pay”
  • “Lowes card”
  • “Gift card”

Website/ Application Question:

  • “Website doesn't work for service request”
  • “Trying to get a application sent to me to become a AHS contractor”

Other Question:

  • “Repair of microwave”
  • “Stolen identity”
  • “Emergency plumber”


Related Companies

Frontdoor Inc, Hsa Home Warranty, Streem Inc


American Home Shield is a company that provides home warranty protection services. The company was founded in 1973. It is headquartered in Memphis, Tennessee. The company deals with the trouble of repairing air conditioner, furnace, and appliance and plumbing problems. AHS operates 4 state-of-the-art service centers Carroll, IA; Memphis, TN; LaGrange, GA and Santa Rosa, CA. In 1989 AHS was acquired by the ServiceMaster Company. The company provides its request service available 24 hours a day, 7 days a week. American Home Shield is the largest network of local and pre-screened service contractor all over the United States. American Home Shield offers the most developed home warranty program available.

American Home Shield reviews and complaints

American Home Shield is ranked 272 out of 1262 in Insurance category

Area Served

USA, Worldwide

Payment Methods

VISAMasterCardDiscoverAmerican Express

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