Contact Information

American Home Shield Phone Numbers

Toll-Free Number:

  • (800) 776-4663

Customer Service:

  • (888) 429-8247


  • (901) 537-8000

Service Center:

  • (800) 776-4663
  • (888) 682-1043
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American Home Shield Chat:

American Home Shield Email:

Corporate Office Address:

American Home Shield Corporation
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States


(901) 537-8005

Other Info:

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Summary of American Home Shield Customer Service Calls

05:02 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact American Home Shield to Ask about:

Staff Question:

  • “Need service today”
  • “A current service isssue”
  • “Service on two items”

Product/ Service Question:

  • “Water heater leaking”
  • “Ac is not working”
  • “Garbagre Disposal not working and dishwasher leaks and does not jet the soap out through the little door”

Payments and Charges Question:

  • “Billing issue”
  • “Billing”
  • “Payment”

Activation/ Cancellation Question:

  • “Cancel services”
  • “Canceling policy”
  • “Renew my card on file”

Request for Information Question:

  • “Question on my coverage”
  • “Questions on service”
  • “Warranty question”

Return/ Replace Question:

  • “Return call out”
  • “The contractor u all sent to my home J Coppock will not return or pickup the phone they cant seem to troubleshoot any washers or dryers because this isnt the first time i have had this problem with this company i just want to know the status of my rt” , Review # 1499869
  • “Replacement dishwasy”

Account Question:

  • “Money stolen from my account”
  • “Account”
  • “Account inquiry”

Employment Question:

  • “I have been denied repsirs on my ac unit and the contractor did a sorry job now im out of 500 dollars i need to talk with someone” , Review # 1576525
  • “Job left incomplete”
  • “Submitted a claim for water heater payoff”

Refund Question:

  • “I have nit received a refund for a service that was not do e”
  • “Refund of service fee” , Review # 1542636
  • “Refund”

Website/ Application Question:

  • “Trying to get a application sent to me to become a AHS contractor”

Shipping and Delivery Question:

  • “Waiting on delivery” , Review # 1429045

Other Question:

  • “Existing claim”
  • “Add on”
  • “Plumbing”

American Home Shield Rating Stats

1.4 out of 5 stars
based on 1584 reviews
See all 3026 reviews

Rating trend


Top American Home Shield Services

Customer Care, Homeowners Policy Claim, Claim

Top American Home Shield Products

Warranty, Home Warranty, Air Conditioner Warranty

American Home Shield Pros and Cons

Pros: Setting up original appointment, Easy payment, Ability to submit service request, Online service request feature, It seemed like a great company at first

Cons: Poor customer service, Zero integrity, Customer service, Too long of wait on the phone, Not honoring their contract


American Home Shield is a company that provides home warranty protection services. The company was founded in 1973. It is headquartered in Memphis, Tennessee. The company deals with the trouble of repairing air conditioner, furnace, and appliance and plumbing problems. AHS operates 4 state-of-the-art service centers Carroll, IA; Memphis, TN; LaGrange, GA and Santa Rosa, CA. In 1989 AHS was acquired by the ServiceMaster Company. The company provides its request service available 24 hours a day, 7 days a week. American Home Shield is the largest network of local and pre-screened service contractor all over the United States. American Home Shield offers the most developed home warranty program available.

American Home Shield reviews and complaints

American Home Shield is ranked 139 out of 1665 in Household Services category

Area Served


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