Skip to content
Write review For Business
  • Login
This month the number of American Home Shield customer service requests is much higher than usual.

Contact American Home Shield Customer Service

How to Reach a Person at American Home Shield

Verified Contact Information

Toll-Free Number:

  • 1-888-682-1043
Call Now
Send Message

Customer Service:

  • 1-800-735-4663
    AHS Account Executive
  • 1-833-706-2867
    For Questions Regarding the Coverage Available in Your State
  • 1-833-706-2865
    To Cancel The Contract
  • 1-833-706-2868
    To Change The Plan
  • 1-833-706-2869
    To Continue Coverage
  • 1-833-706-2866
    Warranty
  • 1-901-537-8000
  • 1-800-858-1922
  • 1-855-488-0194

Accounting/ Billing:

  • 1-833-706-2870

Legal:

  • 1-855-715-5130
    Privacy Coordinator

Jobs/ Career:

talentacquisition@frontdoorhome.com

Legal:

privacy@ahs.com
Privacy Inquiries
security@ahs.com
Security Inquiries

Media:

mediacenter@ahs.com
social@ahslink.com

American Home Shield Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular American Home Shield Phone Number
1 (888) 682-1043
Average Hold Time
00:04:09
Average Calls duration
4 minutes
Most Popular American Home Shield Email Address
social@ahslink.com
American Home Shield Live Agent Availability
13% of callers successfully reach a real person
Issue Resolution Rate
Low (10% reported full resolution)
View full overview

How to Contact American Home Shield?

The American Home Shield customer service phone number is 1-888-682-1043 available 7 days a week and 24 hours a day. Alternatively, you can also request a service online using your account credentials. For sales purposes, you can dial American Home Shield number 1-800-858-1922.

You can contact the American Home Shield corporate office with plenty of options. First, you can call the office via phone and talk to the Shield agents 24/7 at 1-888-682-1043. Next, you can send a message to American Home Shield email social@ahslink.com. Alternatively, it is possible to reach the corporate office via social media platforms like Facebook and LinkedIn.

To contact American Home Shield via email, send your queries and issues to the American Home Shield email address, social@ahslink.com. You must provide your information, such as your name, email address, contact number, and message where you explain your problems. The American Home Shield agents answer your queries within 24 to 48 hours.

PissedConsumer Club

Contact Information

American Home Shield Website:

American Home Shield Help Center:

Corporate Office Address:

American Home Shield Corporation
3400 Players Club Parkway, Suite 300
Memphis, Tennessee 38125
United States

Other Info (opening hours):

Other Location:

150 Peabody Place,

Suite 300,

Memphis, TN 38103

More contact details

How Customers Rate American Home Shield Support?

3.9 / 5
Needs improvement

Based on 5.1K calls to American Home Shield customer support through PissedConsumer.com and 11 survey responses.

Total Calls
5.1K
Avg Call Duration
05:10
Issues Resolved
10%

Why Customers Call American Home Shield?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 35%
  • Product/ Service 19%
  • Staff 17%
  • Request for Information 12%
  • Activation/ Cancellation 6%
  • Payments and Charges 5%
  • Return/ Replace 2%
  • Account 2%
  • Shipping and Delivery 1%
  • Refund <1%
  • Employment <1%
  • Website/ Application <1%
  • Cards <1%

Customer Inquiries & Issues

35%
  • "Hot water"
  • "Refrigerator"
  • "Plumbing issue"

Product/ Service

19%
  • "Very upset re new monthly payment"
  • "complaint: cant' get ahs to change a badly reviewed contractor from being assigned to my service call."
  • "Complaint: I want to change service contractor and No one can or will change a badly rated contractor assigned."

Staff

17%
  • "Service follow up"
  • "Service request"
  • "Service update with turbine appliance repair"

Request for Information

12%
  • "Talk to the representative."
  • "Have need to update bank card"
  • "I never got my contact"

Activation/ Cancellation

6%
  • "Cancel policy"
  • "I want to cancel my service"
  • "Cancel my contract"

Payments and Charges

5%
  • "Charged renewal 1 month early"
  • "Made double payment in error need refund or I will contact my bank"
  • "Follow up on a credit"

Return/ Replace

2%
  • "Appliance replacement"
  • "Replacement appliance"
  • "A timely repair person was not available for my situation. So, I had the item replaced and I want help paying for it."

Account

2%
  • "Account"
  • "Money not in my account"
  • "To get acct #"

Shipping and Delivery

1%
  • "Never received any paper work"
  • "Delivery"
  • "I have not received my policy"

Refund

<1%
  • "Refund of overcharge on previous contract"
  • "refund of service that never happened/cancel AHA/"
  • "No monies refund"

Employment

<1%
  • "Job left incomplete"
  • "I'm a contractor to trying to get employment."
  • "Job"

Website/ Application

<1%
  • "Website says service call tract expired."
  • "Website doesn't work for service request"
  • "No one installed microwave"

Cards

<1%
  • "Trying to get my Amazon gift card I was promised for signing up"
  • "E-gift card misplaced found then found out it was used"
  • "Change my credit card on auto pay"

Compare American Home Shield Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Choice Home Warranty
Choice Home Warranty Customer Service
Has Verified Representatives
Select Home Warranty
Select Home Warranty Customer Service
Has Verified Representatives
First American Home Warranty
First American Home Warranty Customer Service

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about American Home Shield? What happened? What can we help you with?
Submit review Don't show this popup
American Home Shield
Reviews Contacts Community