American Home Shield Phone Numbers and Emails

Toll-Free Number:

  • (888) 682-1043

Customer Service:

  • (800) 735-4663
    Real Estate

Headquarters:

  • (901) 537-8000

Sales/ Reservations:

  • (800) 858-1922
    To Cancel

American Home Shield Emails:

Customer Service
Facebook team
Legal
Privacy Inquiries, Security Inquiries
Media

American Home Shield Contact Information

American Home Shield Website:

American Home Shield Help Center:

Corporate Office Address:

American Home Shield Corporation
889 Ridge Lake Blvd
Memphis, Tennessee 38120
United States

Other Info (opening hours):

Other Location:

150 Peabody Place,

Suite 300,

Memphis,

Tennessee 38103

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American Home Shield Rating Based on 2.5K Reviews

Rating details

1.4
more details
Customer service
Reliability
Product or Service Quality
Warranty

Rating stats

Rating trend

Summary of American Home Shield Customer Service Calls

3K TOTAL
CALLS
05:16 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call American Home Shield Customer Service?

Staff Question:

  • “Unable to get service”
  • “Need service”
  • “Service call”

Product/ Service Question:

  • “Broken faucet”
  • “My air condition broke”
  • “Ac not working”

Request for Information Question:

  • “Status on claim”
  • “Check on parts needed”
  • “I requested sevice&the matter wasn't resolved”

Activation/ Cancellation Question:

  • “Cancel service request”
  • “Cancellation”
  • “Cancel insurance”

Payments and Charges Question:

  • “Billing”
  • “To discuss my payments”
  • “I was overcharged”

Account Question:

  • “Cannot access my account”
  • “Account”
  • “Account payable”

Return/ Replace Question:

  • “Return to fix reason”
  • “Replacement of washer”
  • “Settlement options for refrigerator replacement”

Shipping and Delivery Question:

  • “Wait on refrigerator to be repaired Part hasn't arrived at my home Been waiting since August”
  • “I paid you never came”
  • “Never received reimbursement check”

Refund Question:

  • “Refund”
  • “Waiting gor refund from service not completed I am no longerER a member. SRricE reQuest when member. I was told I would beT $60 rRefund.”
  • “Refund of service fee”

Employment Question:

  • “Job”
  • “Job left incomplete”
  • “I have been denied repsirs on my ac unit and the contractor did a sorry job now im out of 500 dollars i need to talk with someone”

Cards Question:

  • “Gift card”

Website/ Application Question:

  • “Trying to get a application sent to me to become a AHS contractor”

Other Question:

  • “Registration error”
  • “Get some thing fixed”
  • “It has been 4 days with no AC.”

About

Top American Home Shield Services

Customer Care, Homeowners Policy Claim, Claim

Top American Home Shield Products

Warranty, Home Warranty, Air Conditioner Warranty

American Home Shield Pros and Cons

Pros: Setting up original appointment, Non, Easy payment, It seemed like a great company at first, Ability to submit service request

Cons: Poor customer service, Zero integrity, Too long of wait on the phone, Not being problem solvers, Poor service providers

Related Companies

Frontdoor Inc, Hsa Home Warranty

Summary

American Home Shield is a company that provides home warranty protection services. The company was founded in 1973. It is headquartered in Memphis, Tennessee. The company deals with the trouble of repairing air conditioner, furnace, and appliance and plumbing problems. AHS operates 4 state-of-the-art service centers Carroll, IA; Memphis, TN; LaGrange, GA and Santa Rosa, CA. In 1989 AHS was acquired by the ServiceMaster Company. The company provides its request service available 24 hours a day, 7 days a week. American Home Shield is the largest network of local and pre-screened service contractor all over the United States. American Home Shield offers the most developed home warranty program available.

American Home Shield reviews and complaints

American Home Shield is ranked 140 out of 780 in Household Services category

Area Served

USA, Worldwide

Payment Methods

VISAMasterCardDiscoverAmerican Express

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