American Home Shield Contact Information

Toll-Free Number:

  • (800) 776-4663

Customer Service:

  • (888) 429-8247


  • (901) 537-8000

Service Center:

  • (800) 776-4663
  • (800) 827-4636
  • (888) 682-1043

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Headquarters Address:

American Home Shield Corporation
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States


(901) 537-8005

Social Networks:

Summary of American Home Shield Customer Service Calls


Customers Contact American Home Shield to Ask about:


  • “Bad servicE lied about work no permit that they charged me for”
  • “Need service on two items”
  • “I never got any service done and I have been harassed with a bunch of emails and past due amount due to you I have contacted customer service fourth time and I have recorded them myself they are horrible disgusting and ridiculous people Fake charges” , Review #1436434

Activation/ Cancellation:

  • “Cancel service”
  • “To cancel a service request !”
  • “Cancelled”

Payments and Charges:

  • “Payment”
  • “Pay my bill”
  • “Overcharged”

Product/ Service:

  • “I need invoice new ac system”
  • “Poor quality for rpair our fridge sine 11/8”
  • “Water heater leaking” , Review #1402146

Request for Information:

  • “Claim question”
  • “Question on past service”
  • “Checking on my policy”

Return/ Replace:

  • “Replacement dishwasy”
  • “Replacement of washer/dryer”
  • “Replacement of dishwasher”


  • “Account”
  • “Account change”


  • “No one will pick up the phone i need to speak with a rep before i give my card info..trying for 2 days now”
  • “Have a new debit/credit card need to up date it”

Website/ Application:

  • “Trying to get a application sent to me to become a AHS contractor”

Shipping and Delivery:

  • “Waiting on delivery”


  • “Job left incomplete”


  • “Unhappy”
  • “You suck you cheat you lie”
  • “Claim”

American Home Shield Rating Stats

1.4 out of 5 stars
based on 1276 reviews
See all 2566 reviews reviews

Rating stats

  1. 896 reviews
  2. 294 reviews
  3. 58 reviews
  4. 14 reviews
  5. 14 reviews

Rating trend

About American Home Shield

Top 5 American Home Shield Services

Customer Care, Homeowners Policy Claim, Claim, Estimate, Electronics Claim

Top 5 Likes about American Home Shield

Easy payment, Setting up original appointment, Ability to submit service request, Quick response from contractor, Online service request feature

Top 5 Dislikes about American Home Shield

Customer service, Slow and no integrity, Too long of wait on the phone, Not honoring their contract, Customer service


American Home Shield is a company that provides home warranty protection services. The company was founded in 1973. It is headquartered in Memphis, Tennessee. The company deals with the trouble of repairing air conditioner, furnace, and appliance and plumbing problems. AHS operates 4 state-of-the-art service centers Carroll, IA; Memphis, TN; LaGrange, GA and Santa Rosa, CA. In 1989 AHS was acquired by the ServiceMaster Company. The company provides its request service available 24 hours a day, 7 days a week. American Home Shield is the largest network of local and pre-screened service contractor all over the United States. American Home Shield offers the most developed home warranty program available.

American Home Shield reviews and complaints

American Home Shield is ranked 142 out of 1561 in Household Services category

Area Served


Payment Methods

VISAMasterCardDiscoverAmerican Express

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