Contact American Home Shield

Edit Business Info

Summary of American Home Shield Customer Service Calls

164 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
04:22 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact American Home Shield to Ask about:

Staff:

  • “Talk to customers service”
  • “Need service”
  • “Service issues”

Payments and Charges:

  • “Pay my bill”
  • “Billing issue”
  • “Overcharged”

Return/ Replace:

  • “Replacement of washer”
  • “DVR is dead. I already had someone look at it. Need to be replaced. Is it covered?”
  • “Have not received my stove repaired or replaced and I was already charged for it very unhappy”

Cancellation:

  • “To cancel my policy”

Account:

  • “Update request for home shield account”
  • “Account change”

Product/ Service quality:

  • “My refrigerator is leaking”

Cards:

  • “Have a new debit/credit card need to up date it”

Other:

  • “Need my tepair completed. Contractor can’t complete it.”
  • “I can’t ge ATR General Seevice Corp to respond to set an appointment”
  • “Water heater not working”

About American Home Shield

Top 5 Likes about American Home Shield

Easy payment, Ability to submit service request, Setting up original appointment, Quick response from contractor, Idea

Top 5 Dislikes about American Home Shield

Poor customer service, Slow and no integrity, Not honoring their contract, Too long of wait on the phone, No real commitment to customer

Summary

American Home Shield is a company that provides home warranty protection services. The company was founded in 1973. It is headquartered in Memphis, Tennessee. The company deals with the trouble of repairing air conditioner, furnace, and appliance and plumbing problems. AHS operates 4 state-of-the-art service centers Carroll, IA; Memphis, TN; LaGrange, GA and Santa Rosa, CA. In 1989 AHS was acquired by the ServiceMaster Company. The company provides its request service available 24 hours a day, 7 days a week. American Home Shield is the largest network of local and pre-screened service contractor all over the United States. American Home Shield offers the most developed home warranty program available.

American Home Shield reviews and complaints

American Home Shield is ranked 204 out of 2142 in Household Services category

Area Served

USA

Payment Methods

VISAMasterCard

Edit Description
Show

Where Reviews Came From

American Home Shield Stats

Filter Reset Filter by range.
Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

Compare American Home Shield to

Choice Home Warranty
Choice Home Warranty
Has verified representatives
242 reviews
Compare
Totalprotect
Totalprotect
12 reviews
1.3
Compare
Select Home Warranty
Select Home Warranty
Has verified representatives
160 reviews
Compare

Companies are selected automatically by the algorithm.

A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

Show

Products and Services Sold by American Home Shield