Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer


We filed a claim for a heater issue on the above property on 12/27/21. The heater was not working properly with heating and also was making a very loud noise & smelled like burning rubber.

After waiting 9 days for service, Same Day Heating & Air came out on 1/5/22 (first appointment was 1/4/22 between 12-4 PM) & they couldn't make it during those hours and wanted to meet me after 5 PM. I declined & rescheduled to the next morning because it is freezing cold inside the home.

Juan Soto was the technician that arrived on 1/5/22. He told me that the loud noise was "normal" and the only thing wrong with the unit was the thermostat. He replaced the thermostat; however the heater is still making this loud noise & smells.

I had another HVAC company look at the heater & they told me that the inducer motor is what is making the noise & it needs to be replaced, along with the flame sensor & ignitor.

I have a bid to repair this for $650.00 from Contra Costa Climate. I will hire them to complete this job properly, but want confirmation that this is a covered item & will be reimbursed to us. If you say that this is not covered, please identify in the policy that states that item is not a covered item. I have reviewed the policy & it doesn't appear the inducer motor is an item that is excluded.

I called AHS to discuss this today.

I have been on the phone for over an hour with Jasmine who is in the Philippines!! She is very hard to understand & I don't think she understands the problem. I have asked for a supervisor & am now on hold again. She didn't want to transfer me to a supervisor.

She stated that she called the HVAC company & was told that this item is not covered & working properly. I can assure you it is not! It has never made a loud noise or smelled like burning rubber prior to this time.

I am more than dissatisfied with this customer service. If this claim is going to be denied by AHS, I want it denied in writing.

I intend to sue AHS in small claims court. This is just not right & no wonder the public has such a negative feeling about home warranty companies. They will do anything to deny a claim...yet charge my senior citizen Mother $851.88 per year for this policy! Very sad.

I wonder what 7 on your Side will think about this?? I'm sure you don't need any more negative publicity!

Donna O'Connor

Victoria O'Connor

for The Estate of Dorcas O'Connor

User's recommendation: Avoid this home warranty company.

Product or Service Mentioned: American Home Shield Home Warranty.

Preferred solution: The heater repaired properly!.

American Home Shield Cons: Terrible customer service, Terrible customer service denies claim that should be covered.

Location: 3420 Deerpark Drive, Walnut Creek, CA 94598

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

American Home Shield Reviews

  1. 1906 reviews
  2. 507 reviews
  3. 106 reviews
  4. 27 reviews
  5. 30 reviews
American Home Shield reviews