Called in a problem Sunday morning, central a/c not functioning. After answering numerous questions finally got service order# as well as the name of the assigned vendor.
Later on in the day the vendors dispatch called and gave me an appointment date of the following Thursday. Called back to AHS and requested a different vendor with an earlier response date which apparently is difficult to obtain since it required approximately 4 hours of my time and numerous phone calls to accomplish. Have requested to speak with someone in a managerial capacity to no avail . In addition to the poor customer service it became clear to me that the individuals I was speaking to were all foreigners who either did not clearly understand what I was requesting or had not been properly trained.
They had a prescribed script to follow and did not know how to either escalate a call or deviate from their written instructions. I have been promised a return call from AHS by several representatives all with no results, therefore this poor review.
Product or Service Mentioned: American Home Shield Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.