We had a pipe burst. I called AHS and explained that we had a burst pipe.
After listening to music for 1/2 hour I reached a rep, explained very specifically that we had a catastrophic pipe burst and water thru the ceiling. The rep submitted and "expedited" service request and a plumber from a grade "c" company came to the house--by the way, AHS uses no good service companies, only marginal ones. The plumber informed us that AHS only pays for the repair of "leaky" pipes, not broken ones, so we had to pay him or get no repair. Ok, so it the warranty does not cover "broken" pipes, why did AHS take my $100 deductible and send a plumber?
I could not have been any more clear when I called that the problem was a BURST pipe. This my second and final bad experience with this useless company.
Buyer beware! They are crooks!
Product or Service Mentioned: American Home Shield Warranty.
Reason of review: Not as described/ advertised.
Location: Fairfax, Virginia