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1 comment

Paid my $75 for a service call for a shower valve that was stuck. American Home Shield assigned me to one of their "vetted" "quality" contractors.

Ironically, one with a 1 star google review, which is marked as permanently closed on google...

4 days of missed work and 8 months later, shower still not fixed. AHS now saying it shouldn't have been covered in the first place. I told them that was irrelevant at this stage after you've already wasted my time and money for so long.

I want a refund for the policy AND the service call.

This warranty is obviously not worth it's own weight in paper if they can't even handle fixing a shower valve. Nearly every other issue in my house is "not covered" as well, even if you could hypothetically get them to actually fix something.

Product or Service Mentioned: American Home Shield Warranty.

Reason of review: Bad quality.

Monetary Loss: $2000.

Preferred solution: Full refund.

I liked: Website.

I didn't like: Contractor.

Company wrote 0 private or public responses to the review from Oct 10.
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Anonymous
#1577978

A shower valve replacement is a big, costly plumbing ordeal, and both plumbers only get to bill AHS a TOTAL of $90, including your service fee, whether they fix it or not. Not for each trip: IN TOTAL.

You’ll probably think, that has nothing to do with me; if plumbers want to work for AHS then they should just do it. But, obviously, it DOES pertain to you in the sense that you are having to wait until the plumbers find the time and another way to repair it. Now for comparison, call some other plumbers who are not AHS contractors, and ask how much it would be for a shower valve replacement. Ask them if they could do it for $90 and supply the new fixture as well.

Keep in mind, if AHS’ preferred plumbers charge even half as much as a retail plumber, they will not get any service calls from AHS. Not ANY. Not FEWER—NONE. Therein lies the problem.

The bad reviews don’t lie. The service contractors that AHS uses are victims in the process as well, because when they enter a contract with them, they have high hopes and expectations of at least a decent relationship with AHS and the customers. As they adapt to the often painful lessons learned in the home warranty business, while attempting to grow to accommodate the increasing call volume if they are able to find a way to beat the system and stay afloat working for AHS, they become co-dependent with AHS and the customers in a sick, dysfunctional 3-way relationship.

The only financial motivation for the AHS plumber is higher call volume to offset the losses he had on claims that cannot be denied. As a customer, reading this, how does this affect your decision to purchase or renew a home warranty?

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