Horrendous Customer Service

I've had AHS for several years. It's grown increasingly difficult to use. They will accept your monthly payment without fail so you have the false sense of security that you're covered. The reality is contractors do not want to work with them. Your contract says you're...
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ID
#3792541 Review #3792541 is a subjective opinion of poster.
Location
Stephenville, Texas

Cannot get ahold of anyone to stop getting mailers.

Our household actively works to reduce their waste and carbon footprint, so you can imagine how frustrating it was to sit on hold for 20 minutes with AHW only to have the service agent try to send us sales materials instead of work to remove an uninterested party from their physical junk mail list. There is no way to contact them via email, no one answered their social media, and this isn't even for product service. I feel like that says a lot about their interest in customer experience.

User's recommendation: Fix your own appliances (YouTube can teach you how to do almost anything) and don't give services like this your money.

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ID
#3787155 Review #3787155 is a subjective opinion of poster.
Location
Virginia Beach, Virginia

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Verified Reviewer
New Reviewer

Extremely extreme bad service and issue

Came out to see a working AC unit and tres to charge again for a call back to look at the broken one. Call back contractor informed me they dont typically service my area and if I wanted the issue resolved I should call again and ask for reassignment. American Home Shield is not sure they have a contractor for my area but they are quick to ask for my 100 dollars and reviews Leta see if the escalation team calls back before Tuesday.

User's recommendation: Go else where.

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ID
#3784883 Review #3784883 is a subjective opinion of poster.
Location
New York, New York
Product
American Home Shield Warranty
Pros
  • Quick contact from service provider
  • Are very good at billing you
Cons
  • Just about every interaction i had with them
  • No real customer service
Loss
$200
Preferred solution
Let the company propose a solution

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New Reviewer

Client for several years no action on my very first claim 15 days ago. Promises made none of them kept.

15 days without air-conditioning, many promises from AHS. Appointment finally set up for today and no one has called or shown up. Now all of my calls are going straight to voicemail. My next call is going to be to the attorney general in my state reg

User's recommendation: Never deal with AHS They are nothing but fraudsters.

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ID
#3781954 Review #3781954 is a subjective opinion of poster.
Location
Tulsa, Oklahoma
Preferred solution
Deliver product or service ordered
New Reviewer

Pay out not received

I have been told several times we would receive our payout and we have not received anything in over a month
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ID
#3781470 Review #3781470 is a subjective opinion of poster.
Location
Fort Smith, Arkansas
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Pissed

Original review updated by user Jul 20, 2022
Worst company ever. They stall until you have to fix it yourself. The final straw for me was them refusing to fix a simple dishwasher, instead opting to drag it out for two months, keep declining coverage, BLAMING ME for the damage, making up extra damage to defend...
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ID
#3779287 Review #3779287 is a subjective opinion of poster.
Cons
  • Seriously everything is a con
Loss
$10000
Preferred solution
Full refund
New Reviewer

I feel ripped off

A/C gave out on May 17, 2022. I put in a claim. Tech came and a part needed to be replaced. Waited until Jun 15 just to have AHS tell me they couldn't find the part. We are supposed to have a resolution to repair the A/C. They only pay 1/3 of the total price. As of...
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ID
#3779058 Review #3779058 is a subjective opinion of poster.
Loss
$3
Preferred solution
Fix my a/c ASAP or pay me for the total cost & refund me my monthly payments for the past year.

Poor service

They don't respond to your issues. EXTREMELY poor customer service, and vendor services. A/ C has been out for 2 months, and all we get is the run around. Now they say the part we need isn't covered, so we have to pay out of pocket. DO NOT ,I REPEAT, DO NOT GET THEIR WARRANTY. THEY JUST RIP YOU OFF.

User's recommendation: Stay away.

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ID
#3777480 Review #3777480 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Cons
  • Are ripoffs
New Reviewer

I wish I could give a zero star

Original review updated by user Jul 18, 2022
I have had AHS since 2015 and I'm a victim of the same thing. They won't let you find your own vendor, they send subpar companies to do the work!!! I had to take out a $15,000+ loan to have my heat pump replaced. They told me that the wires were cut. No pictures or a...
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ID
#3773065 Review #3773065 is a subjective opinion of poster.
Cons
  • Do not honor their warranties
  • Ahs refuses to make contracted repairs
Loss
$5000
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Manager contact

I placed a service call over a week ago for the repair of my AC. I'd like a manager to contact me ASAP.

User's recommendation: If you have an issue be prepared not speak to manager-discraceful!

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ID
#3772342 Review #3772342 is a subjective opinion of poster.
Service
Customer Service Profiles Customer Care
Preferred solution
Deliver product or service ordered
New Reviewer

It's too darned hot to talk right now. I'll just say, NO SERVICE

Been asigned a repair service. Can't reach them. Can't understand AHS representive on the phone. Request speaking to someone I can understand and am denied. I want another repair service, but you can't get there from here. Oh yeah, We had your service for 7 years, and now all of a sudden, you don't recognise my user name. Now that's wierd. What's with that?

User's recommendation: GOSH, NO.

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ID
#3767294 Review #3767294 is a subjective opinion of poster.
Location
Prescott Valley, Arizona
Pros
  • Requesting service online
  • Request service online
Cons
  • Long repair waits
  • Never get a call back
Loss
$75
Preferred solution
Deliver product or service ordered

You've not shown up

They still have not been out to fix the refrigerator or the washer!! They Know we are All DISABLED and need these things to work properly to live like the rest of yall.

User's recommendation: I think when it works right it’s worth the money.

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ID
#3761049 Review #3761049 is a subjective opinion of poster.
Location
Ennis, Texas

Nothing is covered!

I bought my house April 2022. It was a complete remodel. Problem is some of the work is sub par. So I purchased the "ShieldPlatinum" plan. Which is the BEST plan! First call was not even a month after purchasing the home. I pay $100 per service call. Problem is my ac...
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ID
#3755461 Review #3755461 is a subjective opinion of poster.
Pros
  • Promises alleged benefits
  • Website
Cons
  • Cancellation policy
  • Terrible contractors
  • Horrible service all around
New Reviewer

Right Tech Heating and Air are not honest people They charged my account without my authorization

Update by user Jul 12, 2022

unresolved

Original review posted by user Jul 12, 2022
I'm complaining about my service with Right Tech Heating and air in Glendora. They are not honest people and charged my credit card without my authorization. They charged me for work they did not perform and material they did not use. American Home Shield...
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ID
#3754484 Review #3754484 is a subjective opinion of poster.
Location
Moreno Valley, California
Loss
$2
Preferred solution
Right Tech off of AHS list and an apology from AHS for sending a company with an "F" rating and many complaints.

No star at all. Poor customer service

I call to follow up on my service request for my microwave . Request / appointment made on Wednesday 7/6/22. They said Ill get a call from contractor within 24 hrs - Thursday I tried calling the contractor to follow up and see when my appointment will be. Got on...
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ID
#3743174 Review #3743174 is a subjective opinion of poster.
Location
Cupertino, California