American Home Shield Reviews and Complaints
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10
ISSUES RESOLVED
2.8K
TOTAL REVIEWS
$1.3M
CLAIMED LOSSES
$1.5K
AVG LOSS
350K
PAGE VIEWS
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Customers don't like
- Poor customer service
- Zero integrity
- Customer service
Customers like
- Setting up original appointment
- Easy payment
- Ability to submit service request
Latest review first
- Latest review first
- Most helpful reviews first
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1 comment
They say you are covered but they send the lackeys of the industry that cause more damage and end up costing you so much more than if you just called a real technician. I tried contacting them to get things resolved but they are rude. 1st issue. Shower does not produce...
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Author
RareSnowyOwl
Reason of review
Warranty issue
Loss
$150
Preferred solution
Full refund
Tags
1 comment
They do not do what they advertise and I would love to join the class action suit! Did not replace my disposal with the quality I had. Sink line stopped up, could not get someone out on the weekend. Hot water heater died and they said it would be replaced in 24 hours....
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And just wait til you see how much the water heater installation is going to cost YOU, on top of your “coverage”. Get ready for a real shocker. For example: your non-covereds ...
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Author
PissedConsumer1562589
1 comment
My central air was not working, contacted to American Home Shield who referred me to Island Breeze air condition company.. they said they had to order 3 blades and give them 36 hours, the 36 hours passed over the weekend, it's 90 degrees outside and 100 in the house, I...
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FYI, all parts houses are closed on the weekends. Most close at 4:30pm on Friday and reopen at 8am on Monday, if there is no holiday. They close for all major holidays—YES eve...
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Author
GrowingCaimanLizard550
Location
Lagrange, Georgia
Cons
- Customer service told us we had to wait five days
- Not being problem solvers
- Horrible customer service
Reason of review
Problem with delivery
Preferred solution
There needs to be someone in American who can address customer's problems of getting another contract person to do the job if the one given to the client falls down on the job.
2 comments
We have called and had our upstairs AC 'repaired' 5 times in over a year! Each time, they send someone out who says something different. Now, this last time, last week, they say the coil has leaks so no freon is in the unit! They sent a request for Authorization to...
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I hope anyone considering going with American Home Shield reads your missive---it describes perfectly the kind of "service" AHS provides. Homeowners like to think that when so...
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Author
DazzlingWasp512
Reason of review
Warranty issue
Loss
$1275
Preferred solution
Let the company propose a solution
0 comments
American Home Shield - I need answers to a problem
I called ahs on 6/9/19 . water heater broke. water all over. made 7 calls to ahs and they could not locate a vendor. Called a local plumber who came shut water off and cleaned up and put water heater in the next day. Ahs vendor finally called me on 6/10/19. said they had weekend off. Now ahs refuses to reimburse me. I have had a home warranty with them for several years. Can you help me?
Author
SaltyPurpleEmperor347
1 comment
Our refrigerator went out on 420 and was reported to AHS on that day. AHS provided POOR customer service, and kept assigning us to contractors that were not qualified to fix the problem. We had 3 contractors sent to our home, and at one point, I was left on hold for 1...
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Don’t use them. It’s very simple. Pay for your own repairs and hire whomever you choose. They are a budget insurance company, designed to make you feel protected with false cl...
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Author
ScintillatingBee175
Reason of review
Poor customer service
Loss
$2500
1 comment
JUST DONT USE THEM. THERE ARER TONS OF OPTIONS FOR YOU OUT THERE. PICK SOMEONE ELSE. Purchased the policy and was told that they would allow me to use my vendor of choice. Filed a service request for AV and was told I could not pick the vendor until their vendor looked...
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The difference between the AHS vendor and the other TWO you called on your own, is that 2 of them can sell something, and 1 has to fix or replace yours for free. AHS grades th...
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Author
VisibleBlueWhale656
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
0 comments
American Home Shield - Don't buy your home warranty with this company
I bought a home in January and was covered by Home Warranty for Air Conditioner. I never used the air conditioner until June and it did not work. I called American Home Shield and kept getting the Philippines who kept sending out contractors who could not replace the compressor on my Air Conditioner. Obviously, they did not want to replace my Air Conditioner. When I called customer service it is in the Philippines. Not a great experience because they have no authority and can and will only send you to another technician who does not do compressors. When I asked to be transferred to the US, all I got was another excuse. This is the worst experience ever.
Author
AthleticCottontopTamarin452
Reason of review
Warranty issue
Loss
$5000
Preferred solution
Deliver product or service ordered
0 comments
American Home Shield - Ahs hasn't fulfilled their contract
Very unhappy with their seevice and follw up. They have breached their contract by not completing a job.
Author
ExtraneousHare486
0 comments
American Home Shield - Took 3 service fees of $75 in Feb 2019-Still waiting on refund
A Feb 2019 service call resulted in AHS taking three $75 fees from my checking account. One is valid and two in error. They refunded one of the erroneous deductions at the end of Feb. Here it is June and MANY emails to them about the last refund they owe me and still waiting. They also make it next to impossible to find email addresses or phone numbers for management personnel so that you can escalate your issue to a higher level. I only had one because of an issue a couple of years ago.
Author
PrimeCheetah491
Pros
- With only a few hiccups the serv men are great
Cons
- You cannot address all problems from their website
Reason of review
Only minor issues w/prior serv issues
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AHS only pays the contractor your service fee and they expect the contractor to get paid the rest by the customer for any loopholes. The service fee doesn’t cut it as far as p...