American Home Shield Reviews and Complaints
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Customers don't like
- Poor customer service
- Zero integrity
- Too long of wait on the phone
Customers like
- Easy payment
- Setting up original appointment
- Ability to submit service request
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Pissed Consumer Interviews ?
By FAR the absolute WORST company I have EVER dealt with. ALWAYS have an hour or MORE wait on hold to speak to ANYONE. I purchased a AHS warranty on the advise of my real estate agent when I purchased my home in Florida. THAT was my first mistake !! I was in the home about 2 months when I realized my heat pump was not blowing cool air causing the unit to run 24/7 resulting in a massive power bill. AHS sent Total Air Care ( another loser of a company) to fix it. $75 thank you very much. I the left in my RV for a 6 month trip around the U.S. Returned in Sept. and my unit was not blowing cool air AGAIN !!! $350 power bill that should have been no more than $125.! Total Air care ( AGAIN !! ) they fixed it again, for about 10 days and it again went on the fritz !! ANOTHER $350 power bill. Total Air came back AGAIN !! Fixed it again !! for another 2 weeks. Then in November we had a cold weekend. GUESS WHAT, NO HEAT !! Spent the entire weekend with the temp in my home around 50*. Can't get a hold of Total Air they or AHS do not answer the phone on weekends. I am telling AHS it is time to replace this unit. NO CHANCE they point the finger at Total Air, Total Air points the finger at AHS. NOW I have to go to small claims court to get some satisfaction. Do yourselves a BIG favor, when someone suggests a AHS warranty, RUN AWAY
We have been a client for over 15 years. At first AHS would fix the occasional thing that broke. Then the last 5 years, would not honor any claim (we've only had like 3 during that time). We were going to cancel and an administrator got one of them taken care of, but played the same games with us this week on a leaking air conditioner and bad thermostat. Took our money as usual and did nothing. Said the technician didn't even put the thermostat in the report, so can't make them go back and fix it. Lodged a complaint against the vendor and the AHS CSR laughed and said, yep, plenty more complaints against those guys. Cancelled our service after 15 years, and they sent a $30 cancellation fee.
AHS reaches out by email to offer a inspection for hearing system for $75.The serviceman sent out put in a wrong size fuse and burned my boars it making our A C go outduri g 90degree weather.Took 3 weeks to get a new part to repair.I was told I wouldn’t be charged...
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American Home Shield - Bate and Switch!
AHS bates clients by offerring affordable services contracts renewal incentatives. However, service delivery fails to meet those standards. Most often AHS denies the claim or provides negligent, incompetent providers
A plumber came to repair my toliet and shower f, 5 weeks ago, but did not complete either task. He left a whole in my wall and never returned. AMH has not responded to my calls or messages. This is an ongoing issue with all of their contractors!
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Anonymous
The plumber is not a Sheetrock person. Access is up to the customer, and the holes are up to the customer. “Access” is not exactly “Damage” To make an omelet, you have to brea...
Support case 476839962 was opened for GE cooktop not working & my Vent hood not working. AHS sent contractors to my home and they said they need to replace the Gas valve for my cooktop. AHS ordered the part and I was told that part should arrive on 10/31/2018 to the...
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Anonymously yours
That’s exactly what they want you to do, and it’s what you should always do when an appliance fails: Weigh the cost of repair vs. replacement and make your decision yourself. ...
AHS sent Bestway Mechanical to repair by 2 year old Lennox A/C. The mechanic said in addition to the coil, it needed 4 other parts (not covered by AHS) to "bring it up to code", which AHS charged me $ 125 for the visit. I contacted the company that installed the A/C,...
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After almost 20 years, this has by far been the worst experience ever. Service called placed on Oct 13 for service to the washer. After waiting 5-7 days for one part - I was told the part was never ordered and they were not willing to expedite to make up for their...
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I didn't like
- Not being problem solvers
- Inability to provide clear expectations for resolution
American Home Shield - Need invoices
Didn't talk to anyone, i need Previous invoices
My elderly mother who is over 80 years old with stage four cancer and undergoing chemo therapy has been without a water heater for 9 days. American Home Shield gave her the run around for 9 days, promising that a plumber will be there to replace her water heater. For a...
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Anonymous
A standard electric water heater replacement job is worth $900, installed with new fittings and an expansion tank. AHS only pays their plumber $100 per claim, and your deducti...
After paying approximately $5,000 in premiums, my swimming pool stopped working. It was determined that it needed a new motherboard in the control. AHS declined service since they deemed that it failed due to a power surge. Apparently there is some "fine print" that...
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Anonymouse
Totally agree, Anonymous! Motherboards are the ruination of all modern machinery! Now they put motherboards in everything! That’s one of the many reasons a tankless water heat...
Anonymous
Always the lousy motherboard. I hate modern equipment containing these lousy, foreign made, cheap crummy plastic doom devices. Good old fashioned electromechanical controls ra...
I didn't like
- Honoring the warranty is very poor
Simply trying to get a history of my home repairs to facilitate the sale of my home. After sitting on hold for 30 minutes was told by one of your reps that she would email that history. I got an email and it was a solicitation for a NEW contract. WHAT?!! This was...
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Anonymous
Why don’t you keep records?
Select Reason
Inspection and maintenance plans are such a ripoff. It’s an opportunity to break something or sell you something you didn’t need. That’s all. Maintenance should only involve c...