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American Home Shield - The worst customer service ever
New customer of AHS. In early December, the sewage ejector pump in our basement stopped working. Contacted AHS (as this is a covered part) and they sent a plumber (Prime Plumbing) to diagnose the issue. The plumber said that there would be a $650 charge for "access"...
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Anonymous
Aaron

I've gone through the exact same game with AHS. File a Better Business Bureau complaint; things start moving very quickly then. I was also able to get out of my contract upon ...

Anonymous
Anonymous

Ok I know you don’t care how it turns out for the plumbers but here goes: AHS only pays the plumber your service fee. Again: AHS only pays the plumber your service fee. $100. ...

1.0
I didn't like
  • It fails on promises and services
#1451427
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Every number I find on the internet leads back to the same menu when I do get someone they have no clue how to tell me how to go about getting an application they give me a number that still goes back to the same menu
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Anonymous
Anonymous

First of all, why would you want to become affiliated with a home warranty company? They will ultimately ruin your reputation. You can’t be a contractor for them without them ...

1.0
#1450643
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American Home Shield - PISSED

CANCEL BEFORE YOU START, BAD BAD HIGHWAY ROBBERY AND WAY MORE EXPENSIVE ANYWAY / WHEN ITS TIME TO FIX OR REPLACE, SOMEHOW FINE PRINT COMES OUT
#1450132
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American Home Shield - DO NOT GO WITH THIS COMPANY - HIGHWAY ROBBERY

TECH CAME TO HOUSE, SAID HE COULD NOT FIX IT / CHARGED MY ACCOUNT ANYWAY AND SAID JOB WAS COMPLETED / AFTER 9YRS OF PAYING $60 A MONTH - WASTE OF MONEY
#1450114
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On November 23, 2018 I woke up to a foot of water in my house due to a slab leak. AHS sent a contractor out who wasn't able to detect the leak. The contractor called AHS and informed them that I would need leak detection, AHS scheduled another plumber 3 days later who...
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#1449946
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We have been without heat for 2 months!! AHS has sent 2 separate contractors out for total of 10 times without resolution. We have been unable to speak with anyone internally except the agents answering our calls. Please note I have been on hold at times up to 1 hour...
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Anonymous
Anonymous

ome warranty companies have their contractors on a budget that does not allow the contractor to charge them for parts or equipment. A small amount of time is all the contracto...

1.0
#1449686
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The wait time to speak to a customer service not be believe. I have waited at times more then one hour. American shield needs to familiars the contract they recommend.
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Anonymous
Anonymous

Haha improve the contractor selection? Why not include the top-rated local contractors in each area? Or ones with successful businesses who have plenty of service techs, nice ...

#1449341
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American Home Shield - Terrible company

This place is a rip-off, basically a third party organization that doesn't live up to their contract. Will find every excuse not to fix the repairs. The customer service is the worst I've ever came across. They leave you hold for hours, to tell you they cannot help you.
1.0
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Advertised vs Delivered
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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I didn't like
  • Asked numerous times to talk to a supervisor been denied
#1449248
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Home warranty companies have their contractors on a budget that does not allow the contractor to charge them for parts or equipment. A small amount of time is all the contractor can give you. If parts or equipment are needed, the contractor has to include those for...
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#1448900
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American Home Shield - Worst experience.!!!

Is the worst company It has been over 3 months to fix my dryer and I’m still waiting. Until today no one reach out to me . I call several time and no luck to get help .they don’t deserve even one start . Shrug Cry
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
#1448766
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