Unclaimed
American Home Shield
Reviews and Complaints
2.2M
CLAIMED LOSSES
4.3K
TOTAL REVIEWS
440K
PAGE VIEWS
31
ISSUES RESOLVED
American Home Shield Reviews
Horrendous Customer Service
I've had AHS for several years. It's grown increasingly difficult to use. They will accept your monthly payment without fail so you have the false sense of security that you're covered. The reality is contractors do not want to work with them. Your contract says you're...
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ID
Location
Stephenville, Texas
Cannot get ahold of anyone to stop getting mailers.
Our household actively works to reduce their waste and carbon footprint, so you can imagine how frustrating it was to sit on hold for 20 minutes with AHW only to have the service agent try to send us sales materials instead of work to remove an uninterested party from their physical junk mail list. There is no way to contact them via email, no one answered their social media, and this isn't even for product service. I feel like that says a lot about their interest in customer experience.
User's recommendation: Fix your own appliances (YouTube can teach you how to do almost anything) and don't give services like this your money.
ID
Location
Virginia Beach, Virginia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerExtremely extreme bad service and issue
Came out to see a working AC unit and tres to charge again for a call back to look at the broken one. Call back contractor informed me they dont typically service my area and if I wanted the issue resolved I should call again and ask for reassignment. American Home Shield is not sure they have a contractor for my area but they are quick to ask for my 100 dollars and reviews Leta see if the escalation team calls back before Tuesday.
User's recommendation: Go else where.
ID
Location
New York, New York
Product
American Home Shield Warranty
Pros
- Quick contact from service provider
- Are very good at billing you
Cons
- Just about every interaction i had with them
- No real customer service
Loss
$200
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerClient for several years no action on my very first claim 15 days ago. Promises made none of them kept.
15 days without air-conditioning, many promises from AHS. Appointment finally set up for today and no one has called or shown up. Now all of my calls are going straight to voicemail. My next call is going to be to the attorney general in my state reg
User's recommendation: Never deal with AHS They are nothing but fraudsters.
ID
Location
Tulsa, Oklahoma
Preferred solution
Deliver product or service ordered
New Reviewer
Pay out not received
I have been told several times we would receive our payout and we have not received anything in over a month
ID
Location
Fort Smith, Arkansas
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPissed
Original review updated by user Jul 20, 2022
Worst company ever. They stall until you have to fix it yourself. The final straw for me was them refusing to fix a simple dishwasher, instead opting to drag it out for two months, keep declining coverage, BLAMING ME for the damage, making up extra damage to defend...
ID
Cons
- Seriously everything is a con
Loss
$10000
Preferred solution
Full refund
New Reviewer
I feel ripped off
A/C gave out on May 17, 2022. I put in a claim. Tech came and a part needed to be replaced. Waited until Jun 15 just to have AHS tell me they couldn't find the part. We are supposed to have a resolution to repair the A/C. They only pay 1/3 of the total price. As of...
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ID
Loss
$3
Preferred solution
Fix my a/c ASAP or pay me for the total cost & refund me my monthly payments for the past year.
Poor service
They don't respond to your issues. EXTREMELY poor customer service, and vendor services. A/ C has been out for 2 months, and all we get is the run around. Now they say the part we need isn't covered, so we have to pay out of pocket. DO NOT ,I REPEAT, DO NOT GET THEIR WARRANTY. THEY JUST RIP YOU OFF.
User's recommendation: Stay away.
ID
Location
Philadelphia, Pennsylvania
Cons
- Are ripoffs
New Reviewer
I wish I could give a zero star
Original review updated by user Jul 18, 2022
I have had AHS since 2015 and I'm a victim of the same thing. They won't let you find your own vendor, they send subpar companies to do the work!!! I had to take out a $15,000+ loan to have my heat pump replaced. They told me that the wires were cut. No pictures or a...
ID
Cons
- Do not honor their warranties
- Ahs refuses to make contracted repairs
Loss
$5000
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerManager contact
I placed a service call over a week ago for the repair of my AC. I'd like a manager to contact me ASAP.
User's recommendation: If you have an issue be prepared not speak to manager-discraceful!
ID
Service
Customer Service Profiles Customer Care
Preferred solution
Deliver product or service ordered
New Reviewer
It's too darned hot to talk right now. I'll just say, NO SERVICE
Been asigned a repair service. Can't reach them. Can't understand AHS representive on the phone. Request speaking to someone I can understand and am denied. I want another repair service, but you can't get there from here. Oh yeah, We had your service for 7 years, and now all of a sudden, you don't recognise my user name. Now that's wierd. What's with that?
User's recommendation: GOSH, NO.
ID
Location
Prescott Valley, Arizona
Pros
- Requesting service online
- Request service online
Cons
- Long repair waits
- Never get a call back
Loss
$75
Preferred solution
Deliver product or service ordered
You've not shown up
They still have not been out to fix the refrigerator or the washer!! They Know we are All DISABLED and need these things to work properly to live like the rest of yall.
User's recommendation: I think when it works right it’s worth the money.
ID
Location
Ennis, Texas
Nothing is covered!
I bought my house April 2022. It was a complete remodel. Problem is some of the work is sub par. So I purchased the "ShieldPlatinum" plan. Which is the BEST plan! First call was not even a month after purchasing the home. I pay $100 per service call. Problem is my ac...
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ID
Pros
- Promises alleged benefits
- Website
Cons
- Cancellation policy
- Terrible contractors
- Horrible service all around
New Reviewer
Right Tech Heating and Air are not honest people They charged my account without my authorization
Update by user Jul 12, 2022
unresolved
Original review posted by user Jul 12, 2022
I'm complaining about my service with Right Tech Heating and air in Glendora. They are not honest people and charged my credit card without my authorization. They charged me for work they did not perform and material they did not use. American Home Shield... ID
Location
Moreno Valley, California
Loss
$2
Preferred solution
Right Tech off of AHS list and an apology from AHS for sending a company with an "F" rating and many complaints.
No star at all. Poor customer service
I call to follow up on my service request for my microwave . Request / appointment made on Wednesday 7/6/22. They said Ill get a call from contractor within 24 hrs - Thursday I tried calling the contractor to follow up and see when my appointment will be. Got on...
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ID
Location
Cupertino, California
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American Home Shield