Unclaimed
American Home Shield
Reviews and Complaints
2.2M
CLAIMED LOSSES
4.3K
TOTAL REVIEWS
450K
PAGE VIEWS
31
ISSUES RESOLVED
American Home Shield Reviews
New Reviewer
Contractor never showed up with parts that were claimed to have been ordered for repairs.
Electrician came out to our house to troubleshoot problems we were having. Two parts were ordered for the repairs. Gave me a receipt showing that it would take 8-10 days to arrive. Two months later the contractor claims he never received the parts. During this time at...
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ID
Location
Mountain View, California
Pros
- Customer service answers the phone
Cons
- Once contractors are paid they stop showing up
- Service calls take a few months to complete
- Customer service is in another country
Preferred solution
Deliver product or service ordered
You have failed to respond to my service request
Worse service ever, been waiting for two weeks,finally a repair man came yesterday. Was promised over and over someone would call within 24 hour,never happened.0do
ID
Location
De Soto, Missouri
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Junior ReviewerThey fail me everytime!
AHS is my home warranty company. I requested service July 1 for my home's heat pump. It was not cooling. I paid my $125 copay (posted July 3), and the first tech from contractor #1 comes out, I explain that I could see with the naked eye, a leak, and refrigerant and...
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ID
Cons
- Cannot trust them
- Are not accountable
- Way things run seem shady
Loss
$125
Preferred solution
Full refund
New Reviewer
Awful company! They don’t cover major issues
We have had a contract with AHS for at least 16 years. They have repaired several appliances and a hot water heater but actually we had to hire our own repairman for that as they dropped the ball big time. Should have dropped them then. This week our AC went out in the...
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ID
Location
Farmington, Utah
Loss
$4000
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Junior ReviewerThe worst company I have ever dealt with
Original review updated by user Aug 11, 2022
The worst ever. 2 contractors, 4 visits total. 5 weeks and I am still trying to get justice. They promised a refund of my $125 because things went so badly. That was just shy of 3 weeks ago. They tell me it was processed, I say BULL. Never again. When I fulfill my contract period, I am done. I suggest you stay away, unless you enjoy frustration. User's recommendation: Stay away!
ID
Product
American Home Shield Home Warranty
Cons
- Customer service is not usa based
- Arbitration is part of the contract
- Determine who will do the repair
Loss
$125
Preferred solution
Full refund
Horrible customer service
I placed a repair request online on 7.15.2022. Ref. Service #13373****. No one can tell me anything at the service center other than someone will be contacting me. Here we are 15 plus days out and no one from your service department has reached out to me. I have...
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ID
Location
Bakersfield, California
Refrigerator
Refrigerator not replaced after 2 years of it being deemed by Sears as no longer repairable. Two years!!! Help! I wont pay again until I am compensated.
ID
Location
Daphne, Alabama
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerOPEN SERVICE
I'VE HAD A SERVICE OPEN SINCE 06/13/2022 IT'S 08/02/2022 EVERY TIME I CALL FOR THEY SAY THEY WILL CONTACT US AND GIVE US AN UPDATE, I NEVER HEAR BACK FROM THEM. THIS IS VERY UPSETTING. I DON'T UNDERSTAND WHAT IS THE HOLD BACK
User's recommendation: timely customer support.
ID
Loss
$800
Preferred solution
Price reduction
The worst customer service I have ever dealt with in my 60 years.
I called and filed a claim on both my AC units. One not working at all, and the other working but not blowing cold air. It is over 100 degrees outside I called and filed a claim and waited over 48 hours with no call from the Contractor (Quality HVAC, LLC out of Austin,...
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ID
Location
Modesto, California
Need to speak with someone of Authority
We have been customers for over 30 years. Never had one problem until recently. Garage door not working, reported in April, company sent,started teardown of unit, left us stranded. Called so many times trying to get this taken care of. It is the end of July and still no one has attempted to follow up on our calls to AHS.
ID
Location
Sparta, North Carolina
Horrible I went without hot water for 10 days!!!!!
No one would help me except for the very last person (Morgan) everyone else spoke poor English and I went 10 days without hot water sure due to a broken water heater. I could not get any help whatsoever and had to find my own plumber as well as pay out of pocket in hopes I actually receive a reimbursement check. Wow I had to pay 2200 and AHS only paid 1800 supposedly that is if I get reimbursed at all. So with a warranty I had to find my own plumber, pay out of picket 2200 and wait on a reimbursement check and had to pay 400 out of pocket. HORRIBLE HORRIBLE HORRIBLE experience.
ID
Cons
- No repair
- Pricing
- Being on hold over an hour each time
New Reviewer
They didn't do their job ar all and they were lying
We called to fix our heat and air,they came and were just playing games making us pay services triple from what we pay normal so we were unhappy with that and then they offered cash out for that problem but they never sent the check so i can say this Home shield is Scamming company that's all.
User's recommendation: Avoid them.
ID
Location
Fort Smith, Arkansas
Cons
- Hard to get an issue resolved
- Managers not doing job
- Do not honor their warranties
Loss
$5000
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDo not renew/Cancellation of 3 contracts notice given by phone
Hello, I have provided confirmation by phone to not renew two of my contracts, and cancel a third one today. I was told I would receive an email about all three, but have only received email for one. It was frustrating to even talk to one of your phillipines based representatives. Please call me so I can discuss. Do not take this email lightly. Thank you.
User's recommendation: First American home warranty.
ID
Location
Mount Laurel, New Jersey
Pros
- Initially good but has gotten flaky
Cons
- Do not honor the warranty
Loss
$389
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNeed assistance
Hello, I have been with AHS for a long time, but this service request created a problem. It was created 6-17-22 and completed mid July. I have two a/c systems in my house and they have always been serviced together when I had a problem in the past. This time when I did...
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ID
Location
Conyers, Georgia
Product
American Home Shield Warranty
Preferred solution
Deliver product or service ordered
Have a receipt for a hot water heater that i bought
It was to get with someone to understand me I couldn't understand them it was hard someone to give me the website
User's recommendation: Maybe.
ID
Location
Houston, Texas
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American Home Shield
If I could give zero stars I would have.