889 Ridge Lake Blvd, Memphis, TN 38120, USA
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3 comments

American Home Shield send their repair person to fix a broker air handler, but the repair company was unable to fix the problem up to a cost of $1,200. It said that we needed an entire new air handler for $4,000.

AHS then offered to reimburse me if I had the air handler repaired using my own firm. My own repair firm came and found that the motor inside the air handler needed to be replaced and did so at a cost of $1063.63. I submitted the bill for $1,063.63 but AHS suddenly walked back on its promise to pay. It claimed that the promise to pay was for the replacement of the ENTIRE air handler and not the motor.

This is not what was agreed upon. The promise to pay was for the repair of the air handler and not for a new air handler.

Product or Service Mentioned: Air Conditioner Repair.

Reason of review: Problems with payment.

Monetary Loss: $1063.

Preferred solution: Full refund.

I didn't like: Whole experience was a nightmare.

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DeltaPhoenixServicesCares
#1636207

I have read your complaint at very most your air handler replacement should not exceed 2500.00 to 3000.00 and motor shouldn't exceed 1250.00 complete. If you have any questions on average pricing contact me At Delta Phoenix Services 205 573 3454

Anonymous
to DeltaPhoenixServicesCares #1636286

In the retail market, yes, those prices you quoted are correct, and it would be smarter to replace the blower motor rather than uninstall the air handler. The reason the AHs contractor wanted to replace the air handler is so that they could charge non-covered charges for the modifications.

A blower motor replacement would not entail any non-covered items, and the contractor would have to buy an expensive blower motor without compensation from AHS or the homeowner. Having a home warranty perverts the entire normal service process. AHS only pays the HVAC contractor $200 per call and the contractor has to supply al the parts and labor. This blower motor can easily cost the contractor $500 or more from the parts house.

So the contractor will lose a lot of money replacing a blower motor. On the other hand, replacing the entire air handler allows the contractor to charge the homeowner whatever he feels like for “modifications”. A cheap air handler is the same price as an expensive blower motor. The contractor has to pay for the parts and equipment and he’s only going to get $200 from AHS either way, which, by the way, was charged on the initial diagnostic trip to the home.

There is no financial compensation for the contractor to just replace the blower motor. The contractor is cheated by AHS, so it behooves the contractor to recommend replacement of the air handler in order to collect money from the homeowner if they want it done. Of course, the homeowner is under no obligation to choose to go with the air handler or the AHS proposal at all; but it relieves the AHS contractors from having to provide an expensive blower motor for less than what he can charge. Of course the homeowner just wants the “free to him” blower motor replacement, and the sooner the better.

Rather than put the claim in the “waiting for parts” stack, the AHS contractor devised a smart plan to put off the customer and keep from having to buy the motor. The problem is that AHS doesn’t pay for anything, although they “cover” it.

The contractors are the ones having to pay for everything in order to keep their contract. Until this price fixing is investigated, home warranty companies will continue to cheat the customers.

Anonymous
#1635580

If you’d have gotten the new air handler from the AHS contractor as they wanted you to do, AHS would only have paid $200 to the contractor, and the contractor would have supplied a POS $400 air handler, and charged you $1200 for the freon and modifications. Do you see what happened there?

AHS would only be out $200 as usual, and the contractor and the customer would have paid for the replacement. Instead, you went the right way and got the blower motor fixed with a motor that cost more than the entire junk air handler that would have been mismatched. However, AHS doesn’t pay $1000 in any of those scenarios. They cap the cost their HVAC contractor can charge per call at $200 no matter how much it costs.

If the contractor needs more he has to charge the customer. You didn’t want to pay for the out-of-pocket expenses and/or wait for service, so you bypassed the process.

That was the right thing for you to do and highlights why you don’t need a home warranty. But now you want them to pay your tab and that is not going to happen.

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