American Home Shield send their repair person to fix a broker air handler, but the repair company was unable to fix the problem up to a cost of $1,200. It said that we needed an entire new air handler for $4,000.
AHS then offered to reimburse me if I had the air handler repaired using my own firm. My own repair firm came and found that the motor inside the air handler needed to be replaced and did so at a cost of $1063.63. I submitted the bill for $1,063.63 but AHS suddenly walked back on its promise to pay. It claimed that the promise to pay was for the replacement of the ENTIRE air handler and not the motor.
This is not what was agreed upon. The promise to pay was for the repair of the air handler and not for a new air handler.
Reason of review: Problems with payment.
Monetary Loss: $1063.
Preferred solution: Full refund.
American Home Shield Cons: Whole experience was a nightmare.
Location: 889 Ridge Lake Blvd, Memphis, TN 38120, USA