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My name is Christopher Trent Boop. I live at 748 Eastgate Dr, Spencerville, OH.

My American Home Shield policy/acct number is 29149****. My wife and I opted for American Home Shield coverage when we purchased our house in August of last year. The coverage made us feel secure, and we had been giving positive verbal references for American Home Shield since the purchase. On Saturday, February 20th, we came home to a house without heat...the furnace was/is out.

There was no obvious sign of an easy fix, so I proceeded to file a service claim online. My wife was panicking about not having any heat during the heart of winter here in Ohio, but I reassured her by telling her, "that's why we have the American Home Shield policy...they'll take care of it." The response to my service claim was prompt during business hours, with a call and visit from the plumbing company, FOXCROFT HVAC. The service man was very professional and informative. What we learned, however, is that it is American Home Shield's policy to approve only one small part of a possible big problem...a part which we were informed will take "at least a week" to get in, as our furnace model is dated.

The serviceman informed us that Home Shield will not consider a furnace replacement, which would be our only solution for immediate return of heat. I am exceptionally disappointed with American Home Shield's coverage. It is bitterly cold here in northwest Ohio...and I have been informed that, as an insured homeowner, my family will suffer without our heating source for over a week. I purchased the American Home Shield insurance policy for peace of mind.

How much peace of mind do I have knowing that in an emergency case, my family will wait, when immediate solutions (albeit at a higher cost) are available? If American Home Shield fails to come through for me and my family in a timely and thorough way, I will be a very outspoken public critic.

Location: Lima, Ohio

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