I have been a loyal customer of AHS for over 15 years. I am a single woman and kept the insurance after I purchased my current home.
While there have been a few large ticket items that they finally acquiesced to replace- overall all the complaints that customers have made over time remain the same. No customer service, poor reliability, no accountability for their service providers and breach of contract. I am writing this post on Oct. 30, 2017 as I believe the only way to make the thousands, if not tens of thousands of complaints heard is through a serious, class-action suit against Service Master, the corporation that now owns AHS.
This is fraud, beach of contract, false advertising and misfeasance. To make this real, I would need *** Consumers to sign up before being able to retain a law firm to represent this suit.
Please post your support or recommend another way to initiate this class action. Thank you.
Product or Service Mentioned: American Home Shield Customer Care.
Reason of review: Poor customer service.
Preferred solution: Full refund.
I didn't like: Hold time was greater than 30 minutes to talk to a person, Dishonest contractors, Lack of qualified service contractors, Long wait time to speak to supervisor, Lack of availability of staff.