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I have been a loyal customer of AHS for over 15 years. I am a single woman and kept the insurance after I purchased my current home.

While there have been a few large ticket items that they finally acquiesced to replace- overall all the complaints that customers have made over time remain the same. No customer service, poor reliability, no accountability for their service providers and breach of contract. I am writing this post on Oct. 30, 2017 as I believe the only way to make the thousands, if not tens of thousands of complaints heard is through a serious, class-action suit against Service Master, the corporation that now owns AHS.

This is fraud, beach of contract, false advertising and misfeasance. To make this real, I would need *** Consumers to sign up before being able to retain a law firm to represent this suit.

Please post your support or recommend another way to initiate this class action. Thank you.

Reason of review: Poor customer service.

Monetary Loss: $10000.

Preferred solution: Full refund.

I didn't like: Hold time was greater than 30 minutes to talk to a person, Dishonest contractors, Lack of qualified service contractors, Long wait time to speak to supervisor, Lack of availability of staff.

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Anonymous
#1574948

Customer service hold time is over an hour and they contract with contractors who are not top rated

Anonymous
to Doris #1575280

AHS is NEVER going to change the way they conduct business until people stop buying their policies. A class action suit is not going to help.

The policy terms and conditions are being met, that you agreed to, when you bought the policy. They have lawyers that wrote the terms and conditions, and the authorizations review them with each each claim. Why can’t people just leave them alone and not purchase anything from them?

Wouldn’t that teach them the greatest lesson ever??????? It’s insane the way people want stuff for nothing, and will go to the ends of the earth to save a dime.

Anonymous
to Gray matter #1590575

Patrick Doris maybe right. They need to hire more customer service agents. They don't treat their customers with the importance they should be treated with.

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