235 Linn St, Westside, IA 51467, USA

Update by user Oct 15, 2018

Good afternoon, Our complaint/dispute with American Home Shield was resolved as of 10-9-2018, to our satisfaction. The process to resolve the dispute was a lengthy and difficult process.

In my opinion, only when Consumer Affairs got involved in the review, did our dispute progress to a point where someone in American Home Shield with enough authority, was made aware of the unsatisfactory review, and directed the dispute to be resolved. American Home Shield forwarded a check made payable to my wife and I on 10 02 2018. Thank you for your involvement.

Regards, Richard C. Collins

Original review posted by user Sep 13, 2018

American Home Shield (AHS) Charged us twice. $75.00 on June 14, 2018, & $75.00 June 18, 2018 for one service call.

The 1st repair company never showed up to repair the issue. Yet, AHS debited our account for & $75.00, Immediately after the service call.

The 2nd company showed up, but decided the problem was neglect. AHS again debited our account for $75.00, Immediately before the 2nd company even showed up.

The 3rd company showed up (2nd opinion), with the part and repaired the problem in 20 minutes.

June 18, 2018: AHS (AJ-Billing) promised to return the $75 to our checking. Never happened.

July 27, 2018: AHS (Kim-Billing) said E-Form must be resubmitted to return the money to our checking. Said supervisor was gone home for the day. Never happened.

July 27, 2018: AHS(Daniel-Customer Svc) said it will take 21 days after E-Form is submitted, until money to appear in our checking account . Never happened.

September 6, 2018: AHS(Karlen-Customer Svc) Insured me that the $75 would be return to our checking in 3 work days, because she called the 1st Svc company, and verified they never showed up. September 12, 2018: AHS(Kenyatta-Customer Svc) She read the notes regarding our account. Said she would try to find someone to resolve the issue. Asked if she could direct me to a Director or Regional Manager that could speak with, she said "hold on". After an additional ten minutes on hold, the rep never came back, and hung up. Total time on call = 36 minutes.

Product or Service Mentioned: American Home Shield Customer Care.

Reason of review: Problems with payment.

Monetary Loss: $75.

Preferred solution: Full refund.

I liked: Easy to get service, Replacement policy.

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Before they started requiring that co-pays be paid automatically when the service call is requested, AHS required the contractor to collect the fee up front or do without the service fee (and take a penalty for not collecting it up front) for a month and bill AHS. However, customers were refusing to pay it or wrote bad checks, and that was corrected by instant zapping of the service fee.

As an added bonus to AHS, the service fee money goes straight to AHS instead of the contractor who goes to the home, and the contractor still has to wait to get paid and take a deduction. Either way it is collected, the service fee is due at the beginning of the service, not at the end, much like a doctor’s office charges the patient the co-pay before he goes back to the exam room. If they wait until the end of the appointment, the patient might cop an excuse, sneak out, or refuse to pay.

Keep in mind, the co-pay or service fee is due whether you feel better or not, or whether or not your issue was resolved. Service related businesses are constantly evolving because nobody wants to pay for services, unless it’s something fun.


How can they "debit" your account ? Did you permit "automatic" withdrawls by a business for work not yet or supposedly performed ?

Commandment Number One : thou shalt not pay for that which thou hast not received.

Billing you and digging into your accounts are two different things entirely. Bills can be returned and disputed ; as you have found, getting stolen cash back is like pulling teeth.

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