Update by user Oct 15, 2018
Good afternoon, Our complaint/dispute with American Home Shield was resolved as of 10-9-2018, to our satisfaction. The process to resolve the dispute was a lengthy and difficult process.
In my opinion, only when Consumer Affairs got involved in the review, did our dispute progress to a point where someone in American Home Shield with enough authority, was made aware of the unsatisfactory review, and directed the dispute to be resolved. American Home Shield forwarded a check made payable to my wife and I on 10 02 2018. Thank you for your involvement.
Regards, Richard C. Collins
Original review posted by user Sep 13, 2018
American Home Shield (AHS) Charged us twice. $75.00 on June 14, 2018, & $75.00 June 18, 2018 for one service call.
The 1st repair company never showed up to repair the issue. Yet, AHS debited our account for & $75.00, Immediately after the service call.
The 2nd company showed up, but decided the problem was neglect. AHS again debited our account for $75.00, Immediately before the 2nd company even showed up.
The 3rd company showed up (2nd opinion), with the part and repaired the problem in 20 minutes.
June 18, 2018: AHS (AJ-Billing) promised to return the $75 to our checking. Never happened.
July 27, 2018: AHS (Kim-Billing) said E-Form must be resubmitted to return the money to our checking. Said supervisor was gone home for the day. Never happened.
July 27, 2018: AHS(Daniel-Customer Svc) said it will take 21 days after E-Form is submitted, until money to appear in our checking account . Never happened.
September 6, 2018: AHS(Karlen-Customer Svc) Insured me that the $75 would be return to our checking in 3 work days, because she called the 1st Svc company, and verified they never showed up. September 12, 2018: AHS(Kenyatta-Customer Svc) She read the notes regarding our account. Said she would try to find someone to resolve the issue. Asked if she could direct me to a Director or Regional Manager that could speak with, she said "hold on". After an additional ten minutes on hold, the rep never came back, and hung up. Total time on call = 36 minutes.
Product or Service Mentioned: American Home Shield Customer Care.
Reason of review: Problems with payment.
Monetary Loss: $75.
Preferred solution: Full refund.
I liked: Easy to get service, Replacement policy.