Katy, Texas
Not resolved

Update by user Jun 01, 2016

Still on hold.........38 minutes and counting. How dose this company stay in business?

Update by user Jun 01, 2016

On hold again.....this time 25 minutes so far. Unbelievable, totally unbelievable.

Original review posted by user Jun 01, 2016

Called American Home Shield twice today and after going through all the prompts was on "robo-hold" for 27 minutes the first time and 17 minutes the second time before hanging up out of frustration. This company is woefully staffed and I rate customer service an "F" since I never talked to a person.

I will never get another home warranty through American Home Shield.....the ONLY thing they shield you from is customer service and a prompt resolution to your faulty item. From now on I will only purchase a home warranty with Old Republic home protection services since I've had one with them before and got great service.

Ron J., Conroe, TX

Product or Service Mentioned: American Home Shield Customer Care.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

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