I paid over 36 payments totaling $ 2,160 to be "protected" by American Home Shield. Never filed anything until 2019 when two home issues in the same month.
In month 35, my Air Conditioning went out completely-they wouldn't replace it. Then, within the same month, a pipe in my bathroom burst and flooded my bathroom that extended to most of my home. After paying for a service fee, American Home Shield sent out a contractor, who "diagnosed" but did NOT fix anything. He busted out my tile and left a huge whole in my wall.
He submitted the paperwork to my homeowner's insurance company as leak AND a slab leak, hoping that I would re-plumb my home. However, he then submitted the paperwork to AHS as if he "fixed" my leak, even though HE LEFT ME WITHOUT ANY WATER for 2 days and without HOT WATER FOR 10 DAYS; hired my own plumber to fix what he left broken. 15+calls later (30-55 minutes on the phone each time) to AHS yielded NO help; they closed my file because it was "fixed"- NOT by their plumber but by my own. They didn't care that what the plumber submitted was fraudulent.
THERE IS NO E-MAIL at AHS to contact anyone. NO CUSTOMER COMPLAINT OR GRIEVANCE availability by phone line, e-mail, or even address to contact anyone.
WASTE of $! NEVER again.
Product or Service Mentioned: American Home Shield Flood Damage Claim.
Reason of review: Poor customer service.
Monetary Loss: $1000.
Preferred solution: Full refund.
Location: Boca Raton, Florida