service ahs customer customer service home repair water heater warranty problem money

Horrible!!!!!!!!!!!!!!!! | American Home Shield review from Los Angeles, California

We have had so many issues with this company, you can't reach anyone without experiencing very long hold times, the service people they send are rude, and usually can't fix the problem. We were without a washer for over 6 weeks due to this company's negligence, and incurred large bills from the dry cleaner in the meantime. Lastly, I approved 12 month billing and they charged my debit card the full annual amount without my authorization, now I am waiting up 7-10 business days for the money to be transferred back into my checking account. I called to discuss and was left on hold for over 40 minutes. Hopefully this review with save others time, frustration and wasted money.
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Review
#924247 Review #924247 is a subjective opinion of poster.
Reason of review
Poor customer service

American Home Shield Customer Care Review

1.5
Details
I have currently had AHS for that past two years and up until now have been pleased. The last recent month had been horrible. I cannot get on contact with any of their represenatives and when scheduling appointments online, their service technicians do not show up.
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Review
#881186 Review #881186 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Reason of review
Poor customer service

American Home Shield Customer Care Review

1.5
Details
American Home Shield – average hold time to speak to someone/anyone is over an hour. Waiting for "parts" to come in is a month or more. Worst service I have ever experienced. They send someone out & take your $75 & you never hear from them again.
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Review
#865029 Review #865029 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Reason of review
Poor customer service

HVAC Repairs | American Home Shield review from Los Angeles, California

I've had terrible experiences with AHS's HVAC contractors. The last episode involved replacing coils and Freon (of which AHS only pays a fraction to recharge, even though Freon leaking is due to defective parts not anything else). But, in order to do the repairs the guys said I would have to pay an additional $1,600 do bring unit up to code, etc. I had someone else come in, they said that was ***. Since the contractors make very little money on AHS calls they try to make up for it in other ways. Then, I had the other company to do the work and trying to get the cash out from AHS (for a piddly amount of the actual cost of work) was a nightmare. Who ever I called, I always had to talk to someone else. No one would give me any information unless I spoke to this specific group. After spending 1hr 10min on phone (of which 1hr and 2min was on HOLD), I was told I had to send the receipt of services to the e-mail address and they would send a check to the address on file. Why did I have to talk to three different departments to hear that? You could have that on FAQ section!!!! So unhappy with them right now and seriously debating the value of spending $50+ a month for *** service.
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Review
#888998 Review #888998 is a subjective opinion of poster.
Product
American Home Shield Air Conditioner Warranty
Reason of review
Problems with payment
1.0
Details
My garbage disposal was leaking. My wife called and arrived home early and I caught the plumber taking pliers and cutting apart the seal trying to destroy the garbage disposal. I know a lot about plumbing. I asked him what he was doing, and said he was trying to pull...
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Review
#777828 Review #777828 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$50

UNABLE TO FIX A/C | American Home Shield review from Los Angeles, California

1.0
Details
WHAT BUNCH OF *** THE CONTRACTORS THEY DO BUSINESS WITH! DO NOT, DO NOT SIGN UP WITH THEM! TRY OLD REPUBLIC HOME WARRANTY, THEY ARE NATIONWIDE! THERE IS A REASON WHY. MY A/C BROKE DOWN, IN GEORGIA. THE 1ST CONTRACTOR -THERMAL TECH- SO RUDE THAT COULDN'T GIVE ME AN APPOINTMENT TO COME OUT & LOOK @ A/C UNIT. THE 2ND, PIEDMONT CONTRACTORS, WHAT A JOKE. I WAS CHARGED THE $100 TO COME OUT & LOOK @ THE UNIT. JUST TO TELL ME THAT I NEED A "NEW" A/C UNIT & "IT'LL COST ME ABOUT $5,000 - $6,000" REALLY? I FOUND & HIRED AN INDEPENDENT CONTRACTOR!!! HE FIXED MY A/C UNIT IN ONE (1) DAY FOR ONLY $430.00!!! I'M CANCELING AHS & ASKING 4 MY MONEY BACK= TOTAL OF $483.30!
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Review
#657666 Review #657666 is a subjective opinion of poster.
Cons
  • Customer service
  • Contractor wanted to sell me a new unit
  • Deceitful reps
Reason of review
WARRANTY NO HONORED
Loss
$483
Preferred solution
Full refund

Do yourself a favor and avoid AHS! | American Home Shield review from Los Angeles, California

AHS is more about denying coverage than providing quality insurance you can count on when something goes wrong. We had electrical problems misdiagnosed without proof the first time they sent someone out and then they denied coverage. They tried to make me pay the contractor to come out for a second opinion, which I debated with them on the bet that the second opinion would not confirm the first. That happened, but he couldn't show proof either and said the problem is in the wall. AHS doesn't cover opening the wall and won't pay for a work around. Nice, what a waste of time, effort and money for a policy that doesn't provide effective coverage! Do yourself a favor and get coverage from someone else!
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Review
#723374 Review #723374 is a subjective opinion of poster.
Reason of review
Warranty issue
1.0
Details
Warning: Buying any kind of home warranty with American Home Shield (AHS) is not recommended due to false advertising and breach of contract. Did you know that American Home Shield will try to not honor their contract when something fails and needs repairs by simply...
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Review
#639235 Review #639235 is a subjective opinion of poster.
Product
American Home Shield Warranty
Pros
  • Easy payment
Cons
  • Breach of contract
  • Not honoring their contract
Reason of review
Not as described/ advertised
Tags
  • American Home Shield Review

Unscrupulous contractor | American Home Shield review from Los Angeles, California

1.0
Details
AHS sent Bordt Plumbing of Ft Myers Fl, to repair leaking hot water tank, claimed AHS would not let them condemn unit, came back 3 months later when it leaked again. It was an 80 gal unit. Bordt said he would only put in a 55 gal tank. I told him it's an 80 gal & it has to be replaced by the same type according to contract. He said, "NO" and wanted $500 additional, $250 for a "modification" and $250 for a expansion tank. The replacement expansion tank for my unit costs $40 at Home Depot, when I asked why the overcharge, he responded with, "because I'm a licensed plumber". That's 6 times the retail price and you purchase it wholesale. You're a licensed crook.
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2 comments
Anonymous
#1054010

Harry B Bordt Llc

Harry came out to fix a water heater leak and was having a bad day, he decided to overcharge the AHS customer. He walked away leaving the customer with no running water.

American Home Shield should cancel any contract with this guy. He can be unreliable and bad news, why take the chance? He has a policy of charging extra for Home Warranty customers.

See the other reviews on other sites. He wanted $470 extra for two 10' pvc pipes that had to be replaced in addition to the water heater.

Anonymous
#988186

do you wotk for free

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Review
#636372 Review #636372 is a subjective opinion of poster.
Cons
  • Taking my hard earned money
  • Crooked contractor
  • Bad customer care
Reason of review
Poor customer service
Loss
$700
Preferred solution
Let the company propose a solution
American Home Shield complete frauds - $480 a year + $77 co-pay for each service request. This company is dreadful - I bought policy with them years ago to cover major problems with plumbing electrical etc.that might arise but they have never covered any of the major...
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1 comment
Anonymous
#886303

I have waited a week and all I'm told is they are trying to locate a technician. Try heating water on the stove a week for baths, etc. ugh!

Review
#545599 Review #545599 is a subjective opinion of poster.
Product
American Home Shield Home Warranty