State: California City: Kings Beach Clear all filters (27 of 3026 reviews match)
filters
State:
City:
Product:
Show
1.7
Details
On 12/14/2018 my Heat Pump started blowing cold air, I called at 8am. So far 3 companies have been recommended, none of which are qualified to work on a 2nd story condo with a certificate of liability. I called AHS everyday spoke with multiple associates, Marge, Rey,...
View full review
Review
#1428450 Review #1428450 is a subjective opinion of poster.
Product
American Home Shield Warranty
Reason of review
Warranty issue
Loss
$345
Preferred solution
Deliver product or service ordered
1.1
Details
A plumber came to repair my toliet and shower f, 5 weeks ago, but did not complete either task. He left a whole in my wall and never returned. AMH has not responded to my calls or messages. This is an ongoing issue with all of their contractors!
View full review
1 comment
Anonymous
#1598547

The plumber is not a Sheetrock person. Access is up to the customer, and the holes are up to the customer.

“Access” is not exactly “Damage” To make an omelet, you have to break a few eggs. After 5 weeks, you should move on.

Call a handyman or better yet a painter and get the hole fixed properly. Cancel the home warranty and you’ll have enough in the future to pay for repairs that don’t take 5+ weeks!

Review
#1400186 Review #1400186 is a subjective opinion of poster.
Service
Plumbing Service
Reason of review
Bad quality
3.0
Details
AHS bates clients by offerring affordable services contracts renewal incentatives. However, service delivery fails to meet those standards. Most often AHS denies the claim or provides negligent, incompetent providers
View full review
1 comment
Anonymous
#1601548

Home warranty plans are not savings accounts nor investments for homeowners to set aside funds earmarked for home repairs. Insurance is a scam regardless what type it is.

They don’t pay the bill and you get whatever you want. They’d never make any money doing that. Instead, the AHS contractors are on a starvation diet of incredibly small portions of money on each claim, and the amount is close to what the service call fee is. So for $75, everyone expects the contractor to bring everyone out a new whatever, but what they don’t understand is that the home warranty doesn’t pay the contractor any more money than the service fee, nor do they provide the equipment!

If parts and equipment are ordered, it will be the contractor paying for it, not AHS. That’s why the contractor isnt interested in anything but denials, non-covered charges, and bandaid repairs. To fix the problem, AHS would have to lift the average cost per call cap, which ain’t gonna happen! It would be a feeding frenzy and AHS would lose billions of dollars they are getting to keep by skirting their obligations.

The contractors are the ones insuring and providing the warranty, at their own expense the way things are now. Why would AHS change that? Besides, they don’t need to! It’s working fine now, as they see it.

They get plenty of new customers, and realtors believe home warranties help sell houses. Plenty of AHS customers have been with them for a decade or more. They either don’t mind waiting it out for repairs or they never have to use it. All that money WASTED that could go into their own repair slush fund.

People with the home warranty mentality will try another home warranty company before anything else, so lots of customers warranty hop, thinking the grass is greener with a different company. It’s not, they all use slave labor and make the contractors buy the parts and equipment, in order to force prices down to an unsustainable level.

Review
#1400199 Review #1400199 is a subjective opinion of poster.
Service
American Home Shield Claim
Reason of review
Poor customer service
2.1
Details
AC would not keep home under 75 (we live in AZ) Wedding Open House this weekend. We paid our $125 service call and Sweet Cooling & Heating was in the area and came over. We were then charged $720 for 12 pounds of Freon. Two hours later when I got home temp was 85 and...
View full review
2 comments
Anonymous
#1660592

YES, LET'S HAVE A LAWSUIT, FREON PRICE SHOULD BE DISCLOSED PRIOR TO PURCHASE, THIS IS THE WORST COMPANY EVER, PLEASE HELP US SET UP A CLASS SUIT REGARDING THE FREON AND AC - WILL PAY UP TO $1500 FOR AC AND UP TO $3000 FOR APPLIANCE WHICH IS NOT DISCLOSED TO YOU PRIOR TO PURCHASE - SOMEBODY NEED TO SUE THIS COMPANY - HELP US WITH A CLASS ACTION SUIT

View more comments
Review
#1359420 Review #1359420 is a subjective opinion of poster.
Product
American Home Shield Air Conditioner Warranty
Cons
  • Vender made our system worse
  • Freon prices should be disclosed prior to paying for service
Reason of review
Bad quality
Loss
$1385
Preferred solution
Full refund
Tags
  • Hvac Contractor
The seller buy AHS home warranty for me. I use it 3 times. The first time my water heater leak, AHS replace it with a new one, but I need to pay about $600. The second time my refrigerator doesn't work, they come to my house several times, finally fix it. I need to...
View full review
Review
#1421421 Review #1421421 is a subjective opinion of poster.
Product
American Home Shield Home Warranty
Cons
  • Refusal to assist me
  • Lack of service
  • Being on hold and simply awful incompetent service
Reason of review
Poor customer service
I have been without a furnace for 3 days. Day 1 - made contact with AHS via phone early that mornng and requested service. Day 2 - after being on hold for 1 hour I spoke with a representative who stated they have no contractors in my area. Unbelievable as I live in the...
View full review
1 comment
Machele
#1598378

Cancel AHS and when an appliance needs repair, contact a local repairman and pay yourself. I think you now know how really bad these warranty companies are in providing service, altho they seem to take your money quickly.

Review
#1401906 Review #1401906 is a subjective opinion of poster.
Product
American Home Shield Warranty
Reason of review
Poor customer service
2.1
Details
We were asked, after paying out of pocket for the service, to submit the work order (from licensed plumber) for reimbursement approval. Three times they have provided us with the wrong fax number (different number every time) for this department. Customer Service is...
View full review
1 comment
Anonymous
#1562155

The odds are ever in THEIR favor. If you’ve had AHS for over 13 years, you should know this.

All those contractors you have met over the years through AHS are also available for low-cost retail work without the wait. You will have a totally different experience with them if you don’t go through AHS. Customers need to stop griping about AHS if they continue to line up for this treatment.

You really just want to save money and time, but you can’t have both. Gotta choose

Review
#1357857 Review #1357857 is a subjective opinion of poster.
Service
American Home Shield Claim
Pros
  • Past claims
Cons
  • Current one
Reason of review
Problems with payment
Loss
$1170
Preferred solution
Full refund
1.3
Details
Horrible service! My A/C is broken during an LA heat wave - an extreme heat advisory has gone out. Our area is at 100 degrees. They will not dispatch emergency services over the weekend because it is not 105 degrees. I was told that I would have to wait until Monday or...
View full review
Review
#1298074 Review #1298074 is a subjective opinion of poster.
Product
American Home Shield Air Conditioner Warranty
Reason of review
Poor customer service
1.0
Details
I paid service for American Home Shield for year.. But just few weeks ago, I called them to replace the old broken faucet in the kitchen.. they refused it. .. when I called back, and complaint they just hung up the phone . Every time we discussed the issue with...
View full review
1 comment
Anonymous
#1536118

Without a home warranty, kitchen Faucet replacement from a certified plumber is $125 for Labor and you provide the new faucet of your choice. A home warranty is useless, and the job is not that expensive. Word to the wise: save up your money and take care of these issues yourself.

Review
#1324749 Review #1324749 is a subjective opinion of poster.
Service
American Home Shield Claim
Cons
  • Not like
Reason of review
Poor customer service

Contact American Home Shield Customer Service

Website:
Mailing Address:
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States
Phone:
(800) 776-4663
All American Home Shield Contacts

American Home Shield Products and Services Reviews

Compare American Home Shield to

American Home Shield
American Home Shield
291 reviews
1.4
VS
Choice Home Warranty
Choice Home Warranty
291 reviews
Compare American Home Shield vs Choice Home Warranty

Latest Question

American Home Shield Questions
1.0
Details
AMS had told me when I signed on with their company that I would have a representative contact and hopefully resolve the issue in 24 hours even if it was a weekend or holiday. BS, AMS!! It seems as if AMS contracts with companies that work from 8-5 M-F. I was mislead...
View full review
Review
#1315842 Review #1315842 is a subjective opinion of poster.
Product
American Home Shield Air Conditioner Warranty
Reason of review
Not as described/ advertised