service ahs customer customer service home repair water heater warranty problem money
1.0
Details
If you need to cancel your contract with them, my suggestion is you contact your bank and cancel the debit card (or however method they are charging you) - that will get their attention (even though it's inconvenient for you). I recently went through this same thing! ...
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38 comments
Anonymous
#1747269

Their service is the worst I have ever experienced with any companies over 30 years. They never tell you about this administrative fee of cancellation until you want to do it.

Where did this ridiculous fee come from.

It costs them that much to process cancellation? It is bad enough that their service is horrible and they try to make money from customers who wish to leave; it is simply a poor business model.

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Review
#672695 Review #672695 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Reason of review
Poor customer service

Court today....Guess what ...the judge ruled in favor of the plumber that charged me $700 to replace a water heater that my AHS contract says is covered. They are the worst run and turn fast away fro | American Home Shield review from Murrieta, California

1.0
Details
I now have to go after AHS to pay...I did get a judgement against them...
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Review
#1692968 Review #1692968 is a subjective opinion of poster.
Product
American Home Shield Warranty
Tags
  • AHS is a rip off
1.1
Details
AHS is dishonest. Blames consumers of negligence to avoid Payment - American Home Shield review
Last year I called AHS because of a faulty kitchen faucet. Tech inspected the item and informed me that he needed an ok fro AHS to replace. Subsequently, I was notified that they would not pay because it was negligence on my part. I contacted the tech, who stated that...
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1 comment
Anonymous
#1723129

The techs DID make those claims, because they have to try to find a basis for denial, or pay for the repair himself without adequate reimbursement. AHS calculates the average per claim ticket cost that the service company is charging AHS, and they use that to determine which area vendor will get the huge volume of work orders they will dispatch.

Of course, AHs wants to send the highest volume of new work orders to the vendor with the lowest average cost per claim—regardless of what work was needed or actually performed.

That is very unfair, and results in shoddy work and non-coverage, in order to keep the costs down. Until they stop forcing the vendors to eat it, and actually PAY without THREATS, all the AHS customers will suffer these situations.

Review
#1602053 Review #1602053 is a subjective opinion of poster.
Product
American Home Shield Warranty
Pros
  • Can think of one
Cons
  • Are dishonest
Reason of review
Warranty issue
Loss
$400
Preferred solution
Deliver product or service ordered
Tags
  • Waste of money

This is the worst company and the judge thinks so too. She awarded me $4300 ...Should have just fixed the water heater... would have saved you AHS... | American Home Shield review from Murrieta, California

1.0
Details
This is the worst company and the judge thinks so too. She awarded me $4300 ...Should have just fixed the water heater... would have saved you AHS...
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Review
#1695088 Review #1695088 is a subjective opinion of poster.
Product
American Home Shield Warranty

Washing machine repair | American Home Shield review from Delano, California

Washing machine still not working after technician visit today.
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Review
#1597167 Review #1597167 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
I put in for a service request, i' m disabled so i left strict instructions to be contacted by text. To make a long story short no one showed are texted as instructed the 1st day but they said they took a picture of my house so they were paid and the service call was...
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Review
#1638923 Review #1638923 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Reason of review
Poor customer service
Loss
$253
Preferred solution
Full refund

Refrigerator | American Home Shield review from Milpitas, California

4.6
Details
Service was scheduled next day!
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Review
#1712038 Review #1712038 is a subjective opinion of poster.

So far service is poor | American Home Shield review from Simi Valley, California

1.4
Details
Called Wednesday and reported refrig not working. We have had three repair crews respond. Each unable to get it working. Repair today said compressor was out and need AHS to approve the order. Said it could talk up to 10 days for parts. It will be over a month for repairs to be done. Requesting a new machine. All phone numbers for your business are bad.
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Review
#1655781 Review #1655781 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$3000
1.0
Details
At the 16 of April I summit at work order to American Home Shield everything was fine a technician came over he checked my unit and his diagnostic was the comfort was burn, he said we need to order I asked him how long it will take he said about a week 3 day later they...
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Review
#1614941 Review #1614941 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Send me a professional company

Contact American Home Shield Customer Service

Website:
Mailing Address:
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States
Phone:
(800) 776-4663
All American Home Shield Contacts

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Latest Question

American Home Shield Questions

LACK OF SERVICE ON WASHING MACHINE | American Home Shield review from Terra Bella, California

1.7
Details
Angry I CALLED AHS ON 07/31/2019 AND NOTIFIED THEM OF MY WASHING MACHINE WAS NOT WORKING! THEY NOTIFIED SEARS APPLIANCE SERVICE WHICH CAME OUT ON 08/02/19 AND ON 08/05/19 WITHOUT REPAIRING MY WASHING MACHINE I'VE CALLED BOTH SEARS AND AHS AND STILL HAVE NOTHAD MY WASHING MACHINE FIXED!!!! CAN YOU HELP ME RESOLVE THIS LACK OF SERVICE MY ACCOUNT # 266681632. SEARS SERVICE REQUEST # 'S 517575562 & 518507532 NO ACTION ON OUR MY REQUEST TO FIX MY WASHING MACHINE????? ROBERT RYAN 6495 ROCKY CANYON ROAD CRESTON,CA. 93432
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Review
#1633683 Review #1633683 is a subjective opinion of poster.
Product
American Home Shield Washing Machine Warranty
Reason of review
Work Experience or Job Application
Preferred solution
Deliver product or service ordered