American Home Shield,promises fix or replacement, what a lie, and they play constant games. How do these people get away with it and stay in business. They said they would fix my rusted, falling apart, 26yr old dishwasher that the motor & water pump was gone or I could take a settlement of a courtesy of $231. If I bought a replacement from them they would send the dishwasher out and it would be left, without installation, sitting in my livingroom in a box. That is not replacing it!!!
Had 2 other items, microwave and clothes washer, in the past 7yrs I have been with them it took them 2 mos.each time, playing their games, before they fixed them and I had to fight with them every step of the way. Their customer service is a laugh, I asked how would you like to be without an applicance for 2 mos. and I was told they wont have a problem with it. Another *** told me that, if I didnt have a model/serial # that the service people have a Big Book with pictures and it would not be a problem for them to pick the right picture.
They never call you back, you have to constantly call them to find out what is going on. They never have the number to the cancellation department either. This company is the biggest rip off going dont waste your money, you will be soooooooooooo sorry.