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billings do not set up account correctly

request service is so painiful.

wait time for service is over 20 minutes

Product or Service Mentioned: American Home Shield Customer Care.

Reason of review: Warranty issue.

Preferred solution: Let the company propose a solution.

Location: Waianae, Hawaii

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#1643166

Hope you aren’t in a hurry for repairs or replacement, because you are on THE slowest and longest journey to getting something you need. A home warranty is merely a tool for realtors to offset repair negotiations in a house sale.

The rest of their customers are duped into believing what they hope is true, and the advertising that makes it sound so glorious. Exactly HOW can an insurance policy like this do all the things that are promised and expected?? Their customers believe (although nobody in the business says this) AHS is a piggy bank where you can invest some money for when you need it. AHS Customers who’ve paid premiums for ten years or longer are often shocked to learn that they’ve been denied coverage when they really need something.

The contractors are straight up penalized by AHS for not finding a way to get the claim denied, not exaggerating, to the point of the contractor having to pay for the entire job themselves (including all the replacement appliances and equipment) in order to continue receiving service calls from AHS. Most people are too shallow-minded to understand that this is why there are so many complaints about all home warranties. They find it impossible to believe the contractors are working for FREE, and don’t see any reason why a contractor would work for free and supply all the parts and new items at their own expense. The reason is high VOLUME collection of customers’ service fees.

For each service request sent their way, the contractor gets somewhere between $100-200, depending on the trade. In exchange, they run out to the customer’s home and look for reasons to deny the claim based on the coverage the HOMEOWNER selecting when they purchased the policy.

Each denial is custom created!! Tailor-made denials are often pretty creative!

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