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Purchased a home around 09, got the american home shield, as its an investment and you never know. Bathroom had been redone and at some point got a leak and we were unaware, until a large friend of ours, house sat and the tile floor started to cave in.

We started investigating why, this had happened, by calling foundation companies, they crawled under house and found the leak on the toilet pipe. They said we had to get toilet replaced first and then sub floor and then they could do some shims as foundation was really very good and did not need much at all. Called american home shield, they sent a tech and charged us the 75 dollars and then stated they could not fix the toilet as it was installed wrong and was a pre existing condition. WTF?

No one found a leak before we purchased the home . This is the only bathroom we have and the only time i have called them in all these years about a leak and its in the foot print of the home. Very disapinted, I have been a long time customer and had this same service on other homes. The service from this corporation has gone way down.

The cost has always gone up and service down. BAD BAD and shame on you.

Reason of review: Warranty issue.

Monetary Loss: $1000.

I didn't like: Paying for years and not getting service.

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Anonymous
#1564876

The reason the AHS Plumbing contractor looks for a basis for denial is that the plumber is on a mandatory budget that is ridiculously low, to keep AHS’s costs at an artificially low level. AHS will fire the plumber if his average ticket costs go up over an amount of about $80 per claim.

In order to keep his home warranty-based plumbing business coming in, he has 2 options: look for denials or cut corners and absorb the expense himself. If he passes the cost on to AHS, he will lose the AHS contract. A third option is also one that you won’t like: non-covered charges on covered repairs. That is where hey gouge the homeowner with extraneous expenses payable to the plumber for modifications.

Just hire a professional plumber and stay away from handymen, and you should be fine. Live and learn. Maybe someone will read this and have their eyes opened.

Maybe not. People desperately want to believe in fairytales and insurance companies.

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