Purchased a home around 09, got the american home shield, as its an investment and you never know. Bathroom had been redone and at some point got a leak and we were unaware, until a large friend of ours, house sat and the tile floor started to cave in.
We started investigating why, this had happened, by calling foundation companies, they crawled under house and found the leak on the toilet pipe. They said we had to get toilet replaced first and then sub floor and then they could do some shims as foundation was really very good and did not need much at all. Called american home shield, they sent a tech and charged us the 75 dollars and then stated they could not fix the toilet as it was installed wrong and was a pre existing condition. WTF?
No one found a leak before we purchased the home . This is the only bathroom we have and the only time i have called them in all these years about a leak and its in the foot print of the home. Very disapinted, I have been a long time customer and had this same service on other homes. The service from this corporation has gone way down.
The cost has always gone up and service down. BAD BAD and shame on you.
Reason of review: Warranty issue.
Monetary Loss: $1000.
I didn't like: Paying for years and not getting service.