I had a contractor came to my house 30 mins before schedule time walked in my house stayed 5 mins. and leave because he did not have his tools for the job.
The said contractor knew a head of time what the job service was and he showed up without his tools. That was in January 2018. I called numerous times requesting a new vendor to come out to my house and American Home Shield refuse to send out another vendor.
I was told I could request a new service vendor only if I put in another service call and pay another service fees. I have since not receive a refund from them first service request in January.
Product or Service Mentioned: American Home Shield Customer Care.
Reason of review: Poor customer service.
Preferred solution: Full refund.
I didn't like: Waiting on hold for an hour is beyond ridiculous, Bad vendor selection, Refuses to correct their mistakes.