Jonesboro, Georgia
Not resolved

WARNING... American Home Shield gave me terrible customer service and I found several other negative post about them.

I had an issue with one of their required contractors after spending over 900.00 out of my pocket and when I needed something else done under my warranty American Home Shield insisted that I use that same company or they would not pay for a covered claim. I was hung up on 4 times when trying to reach a manager and Nobody called me back.

When I finally reached a manager; he only repeated scripted policy to me instead of investigating the special circumstances around my concern. I will be filing a formal complaint on an executive level.

Product or Service Mentioned: American Home Shield Warranty.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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