I was sold a home warranty by Wells Fargo (warranty was to be fulfilled by American Home Shield)with a trial period. When I finally received the warranty it didn't include any trial period.
After going back and forth between Wells Fargo and AHS, I was essentially told that they don't know whether it was AHS who called or it was Wells Fargo and whoever called misrepresented the warranty. The warranty didn't come with a trial period and nay damages that happened during this period would not be covered. I must have called over 10 times to both the companies and kept getting different answers. First I was covered and then I wasn't covered.
I was called by Wells Fargo - no I was called AHS. Bottom line: AHS has the worst customer service possible and most their representative sounded like used care sales people.
Wells Fargo was not any better -- They sell your name to other affiliates and are happy collect payment but when it comes to accepting any responsibility they just pass the buck. Moral: Don't buy any product from AHS.
Product or Service Mentioned: American Home Shield Customer Care.