Lehigh Acres, Florida
Not resolved
0 comments

We have had American home shield for a few years and rather than bringing us comfort and relief. We find ourselves keeping it for major issues as trying to use them is a horrible experience.

They will weasel out of covering claims as much as possible. It is far from convenient. For example we live in Florida and our A/C has gone out and they will make you wait 24-hours for the service company to call you and then when the company finally gets around to calling you. They will make you wait another 24- hours.

All this while you sit in a house that is 90 degrees. You will find out that many of the service companies don't like AHS either and even will recommend other warranty companies, because apparently AHS is one of the hardest for service providers to work with. I know with us, we have had to have multiple calls on our A/C and yet AHS will not replace it, but always puts some bandaid repair on it.

In our opinion, AHS strategy is to make it as hard as possible on you so that you will just cancel your policy and they keep your premiums.

Product or Service Mentioned: American Home Shield Claim.

Reason of review: I wish you could push more than one button. as AHS will make you want to push many..

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