I called AHS 1 day prior to my policy becoming effective, since customers are given 30 days to cancel without penalty. Upon trying to cancel, the rep tried to coach me into continuing the policy.
After a failed attempt, I was transferred to the customer solution line. Again, I declined the reduced offer to stay onboard with the service plan they were offering. After 29 minutes, the representative finally cancelled the policy and I requested a cancellation number. Feeling empowered with that information, I call my credit card company to inform them of my cancellation with AHS, closed & ordered a replacement card, and requested that the cancellation number was notated on my account.
After all of my efforts, I received a request for payment in the amount of $34.99. The letter is a scare tactic to force me to pay, since it's noted that "I can avoid future collection notices." I would like AHS to respect customer's wishes & confirm that my policy was cancelled in a timely manner.
Product or Service Mentioned: American Home Shield Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.