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American Home Shield review in Gilbert, Arizona: Denied reimbursement

1.3
Details
American Home Shield review - Denied reimbursement
I was checking my checking account 3 days ago and saw a charge to AHS. I called AHS and found out I had renewed my contract in June and had been paying monthly. I forgot I had renewed and had paid $643.96 for an A/C repair on August 7. I contacted AHS and was told I will not be reimbursed because I had not gone through them. I'm 76 and memory is not too sharp anymore. Not happy and will not renew with AHS next year.
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Review
#1688985 Review #1688985 is a subjective opinion of poster.
Product
American Home Shield Warranty

American Home Shield review in Gilbert, Arizona: Denied reimbursement

1.0
Details
American Home Shield review - Denied reimbursement
I was checking bank account 3 days ago and saw a charge for American Home shield. I thought I didn't renew with them so I called and found out I had renewed in June 2019. I had an A/C repair in August and paid myself, forgetting I had renewed, memory not great, am 76. Called today to AHS and found out they will not reimburse me because contract says so. I am bummed and will not use them again.
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Review
#1688942 Review #1688942 is a subjective opinion of poster.
Service
American Home Shield Homeowners Policy Claim

American Home Shield review: Stay away from this company at all costs

1.0
Details
been with them for 4 years. NOT ONE time have I had a smooth interaction latest issue was a furnace being out on thanksgiving. got the run around for 3 days then was told they couldn't find a contractor, but I was welcome to find one on my own. found one that came out within 1 hour on my own. AHS wouldn't reiumburse me the service call because my contractor couldn't wait on the line for an hour to advise of the status. I explained the situation but was told I wouldn't be reiumbursed period. goes on & on & on. cancelled my contract! looking for a good company with excellent customer service, NOT this sub par vultures just looking to make money. what a SCAM. if I could rate less than 1 star I would.
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Review
#1729422 Review #1729422 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
Tags
  • Stay Away Bad Company
1.0
Details
We have had this service for over 4 years at two separate properties. We paid both policies in full for the year. On Friday,June 29, 2019 our A/C unit went out on our rental property in 110 degree weather in Phoenix, AZ. Our property management company called to get a...
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1 comment
Anonymous
#1749221

We have had almost the exact same experience, except they haven't cancelled our policy yet. This company is horrible!

We have contacted an attorney, and The Arizona Board of Insurance.

You might try filing a complaint through the latter organization. They have gotten AHS to finally call us back.

Review
#1574961 Review #1574961 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Cons
  • Poor customer service lied to
  • Retention department - poor communication
Reason of review
Service issues & poor customer service
Loss
$700
Preferred solution
We requested a call from retention department but no one phoned back & cancelled our policy without authorization
Tags
  • poor
  • American Home Shield Review
  • Not Worth The Cost
1.0
Details
We live in AZ and our AC went out in the middle of the night on a Friday night. We live in AZ and it is 113 outside. We called AHS and the phone just rang and rang. So we called a repair man. the next morning we called and they transferred us then disconnected us. We...
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Review
#1587897 Review #1587897 is a subjective opinion of poster.
Product
American Home Shield Warranty
Reason of review
Warranty issue
Loss
$2000
Preferred solution
Let the company propose a solution
1.0
Details

Update by user Jul 15

After 3 days of calls with people who can't speak decent English in India or wherever I got a person in GA who then got me to a person in Memphis who was the FIRST person that actually seemed to think I had a problem. She arranged for Moore Air to come out the next day...

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2 comments
Anonymous
#1715350

You’re better off buying a couple of window units. Those things really work!

I’ve lived with window units and space heaters for several years. There is no shame in using them. It is, however, a shame to pay good money to a home warranty instead of hiring a licensed contractor yourself.

Then you will get to decide yourself when the system needs replacing and you will have control over the situation. Plan B: window units and save up your money to buy a system

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Review
#1584513 Review #1584513 is a subjective opinion of poster.
Service
American Home Shield Homeowners Policy Claim
Reason of review
Warranty issue
Loss
$5000
Preferred solution
Deliver product or service ordered

American Home Shield review in Peoria, Arizona: Not satisfied

I called four times just to get the address in my account number. The person every time I call gave me the wrong address and I still don't have it. I need the address to do my bill pay.
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Review
#1640836 Review #1640836 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
I need the address AHS
1.0
Details
We have been customers for 5 years and are still waiting to resolve an AC repair issue...we requested services in June and their providers never called or answered our multiple calls. This company deducted the copayment from our account - when we called to report...
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Review
#1594204 Review #1594204 is a subjective opinion of poster.
Product
American Home Shield Warranty
12 days ago our AC quit on a Friday afternoon. My husband is 78 years old, he has leukemia and takes chemo drugs, he’s recovering from lung cancer surgery and prostate cancer treatment. He’s on hormone therapy and drugs for nerve pain from the lung cancer surgery. The...
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1 comment
Anonymous
#1716352

Someone in your position with health issues should not use a home warranty. Don’t tell me you stayed in a hot house all that time, without a backup window unit or portable AC, or another system elsewhere in the house?

If you did, then that’s just stupid on your part. A home warranty should never be used, but especially for emergencies. There is no money in doing AHS work for the contractor, and they are overrun with calls, because of all the cheapskates who don’t want to pay for retail service. Emergencies don’t really exist in home warranty world.

The only emergency is caused by your unwillingness to use your own guy who came right away, and offered suggestions that would have corrected the problem within 24-48hours. You could have taken the AHS cashout option, and hired your own contractor.

Of course, you’d have to pay for it in full up front, and wait on your check from AHS. They don’t ever pay retail or emergency rates, so of course you’d be only partially covered, but what did you really expect?

Review
#1584069 Review #1584069 is a subjective opinion of poster.
Product
American Home Shield Warranty

Contact American Home Shield Customer Service

Website:
Mailing Address:
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States
Phone:
(800) 776-4663
All American Home Shield Contacts

American Home Shield Products and Services Reviews

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American Home Shield review in Phoenix, Arizona: Tank to Toilet Gasket Replacement

6 months ago CNJ Plumbing replaced our master bath Tank to toilet gasket. The serviceman replaced with an improper gasket and the tank leaked while he was here. He then replaced the gasket with a second gasket he had in his truck which seemed to correct the problem. Two days ago the same problem. The Serviceman from Loyalty Home Services replaced the gasket with the proper smaller gasket made for this fixture.
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Review
#1540954 Review #1540954 is a subjective opinion of poster.