You can only talk to someone in US when wishing to purchase new policy. Otherwise, you talk to people in 3rd world countries that do not speak adequate English nor can understand simple English.

I have wasted hundreds of hours on hold. My call has never been returned as promised. I have had 2 homes under warranty for years. Enough.

They use contractors that are of the very lowest of quality that are willing to work cheap. Most that have come to me run a business out of their garages and do not answer their phones. They have 1 star reviews that usually start with, "I wish I could leave ZERO stars . .

. .".

These companies have told me there is nothing wrong, yet ordered major Everytime I need service it turns into a major hassle. I am done with this so called company,

User's recommendation: RUN away from these folks.

Location: Sacramento, California

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