Interesting practice that American Home Shield does - 15 year old hot water heater goes out and the fittings that are there will not fit the new brand, AHS calls it an upgrade which it is not. An upgrade to a water heater would be something other than what is offered - like a tankless or a big one.
Oh yeah the first plumber that came out cut a pipe without relieving the T&P VALVE and caused water damage to ceiling...now they want come out. These guys remind me of the Incredibles movie - The Insurance company to be cautious of.
Monetary Loss: $2600.