Charlotte, North Carolina
4 comments

Have been with AHS since 2005 and never abused service. My A/C went out last year and a $500.00 part was not covered.

Did not have money at the time and requested time to pay for it. AHS said ok for when I was ready. Stayed all summer w/out A/C. Have money now, AHS sent me another A/C co and now AHS denied entire claim.

Why was it ok last year and not now? They read me the explication from a manual and they had a hard time with the technical wording. Spoke with sup.

Timothy who was turned me down and could not say why last year AHS said ok and now that I have the $500.00 they say no. AHS advertises " no hassle, no headaches, we will take care of repairs..."

Product or Service Mentioned: American Home Shield Claim.

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Anonymous
#178152

If you are disgusted with AHS's business tactics, customer relations AND DENIAL OF TRUE, VALID CLAIMS (ie: Breach of Contract)....

Here's some info:

If you're seeking CEO David Crawford's voicemail - here's how.

Dial 1-866-305-0259 as stated above. When the phone system says "Thank you for calling American Home Shield.... please enter your Representative's Extension" -

DO THE FOLLOWING:

Enter Ext. # 1000

The Greeting will then say: "Welcome to Avia Messaging, please enter the mailbox # of the person you are calling.... IF YOU DON'T KNOW THE MAILBOX NUMBER, PRESS STAR (*) TO SPELL THE NAME"....

After that sentence, IMMEDIATELY PRESS STAR (*) - then spell David Crawford's LAST NAME:

just input, "CRAW".... you will then be taken to: DAVE CRAWFORD'S VOICEMAIL....

Kindly leave your message.

If you want to call bluff - redial the 1-866 number above, go to Ext. 1000 and then input Judy's Extension "2100" (Judy Peedic - The Executive Assistant to David Crawford) - it will take you to her voicemail (or she will pick up) - so the Avia Messaging System is that of AHS...

Also, another Executive Assistant to David Crawford is a person by the name of "Matthew Boyd" his extension is 2103 at the same 1-866 number listed above (again, his extension also works in the Avia Messaging System @ AHS).

I hope American Home Shield makes right on alot of the breach of contract issues... :)

PASS THE INFO ON TO ANY SITE YOU SEE THAT CONTAINS AHS COMPLAINTS!!!

Anonymous
#588208
@ANON

This contact information is no longer valid. David Crawford is no longer the CEO of AHS. Contact AHS parent company for current info at www.servicemaster.com

Anonymous
#178143

If you are disgusted with AHS's business tactics, customer relations AND DENIAL OF TRUE, VALID CLAIMS (ie: Breach of Contract)....

Here's some info:

If you're seeking CEO David Crawford's voicemail - here's how.

Dial 1-866-305-0259 as stated above. When the phone system says "Thank you for calling American Home Shield.... please enter your Representative's Extension" -

DO THE FOLLOWING:

Enter Ext. # 1000

The Greeting will then say: "Welcome to Avia Messaging, please enter the mailbox # of the person you are calling.... IF YOU DON'T KNOW THE MAILBOX NUMBER, PRESS STAR (*) TO SPELL THE NAME"....

After that sentence, IMMEDIATELY PRESS STAR (*) - then spell David Crawford's LAST NAME:

just input, "CRAW".... you will then be taken to: DAVE CRAWFORD'S VOICEMAIL....

Kindly leave your message.

If you want to call bluff - redial the 1-866 number above, go to Ext. 1000 and then input Judy's Extension "2100" (Judy Peedic - The Executive Assistant to David Crawford) - it will take you to her voicemail (or she will pick up) - so the Avia Messaging System is that of AHS...

Also, another Executive Assistant to David Crawford is a person by the name of "Matthew Boyd" his extension is 2103 at the same 1-866 number listed above (again, his extension also works in the Avia Messaging System @ AHS).

I hope American Home Shield makes right on alot of the breach of contract issues... :)

PASS THE INFO ON TO ANY SITE YOU SEE THAT CONTAINS AHS COMPLAINTS!!!

Anonymous
#12812

I feel your pain. I had them the many YEARS of home ownership and found they were worthless.

Usually they blamed it on not being covered or neglect on my part. The reason they wouldnt fix my a/c was the last tech who serviced it said I needed "x" and it's simple. I asked him to do it and he did, but didn't report it. The next time I called they said there was no record of my having fixed the previous issue so they wouldn't deal with me.

On a brighter note, my brothers dishwasher died and although they'd only replace it with a basic model because his was so old, he took the average they said they'd cover and upgraded on his own...so they contributed to his really good one.

Beware of good ones, they eat the paint of your glasses.

Specifically, gold off of grandma's heirlooms. :cry

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